Artificial Solutions Introduces Teneo Data


Conversational Understanding Gives Companies Unparalleled Insight Into the True Voice of their Customer

Artificial Solutions, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, today announced the launch of Teneo® Data, the most comprehensive analytics suite for conversational data across mobile devices, PCs, wearables, consumer appliances, applications and more.

This new service brings meaning and understanding to AI-based conversations, giving organizations brand new accessibility and deep insight into the voice of the customer. Developed as part of the Teneo platform, Teneo Data makes it easy for the enterprise to incorporate AI experiences, without surrendering control of proprietary customer data.

The Teneo Data suite includes three distinct modules: Teneo Discovery, Teneo Inquire and Teneo Insight. When used together in conjunction with the Teneo application, these modules allow organizations to respond to customers in real-time, in a highly targeted, personalized and humanlike manner, and in the way that most resonates with the company’s brand and voice.

Further, the conversational data is used to train Teneo-based NLI applications so that they continuously learn from the inputs to constantly deliver a more humanlike, conversational interaction with users.

  • Teneo Discovery: the text mining tool delivers a highly visual representation of key customer issues and questions via a simple point-and-click interface, empowering enterprises with actionable, data-driven business decisions, all in real time.
  • Teneo Inquire: helps organizations bring meaning and insight to vast quantities of conversational data. Further, it allows for automatic tailoring of interactions based on each unique conversation to deliver highly personalized responses.
  • Teneo Insight: designed to track and analyze conversations that users have with their Teneo applications, Insight provides the information necessary to continually improve, refine and tailor Teneo’s performance to unique business needs.

“We’ve been a leader in the business of applying artificial intelligence to natural language interaction for over a decade, and from its very inception, we set out to make Teneo distinctive in its intelligence, capabilities and ease of integration,” said Lawrence Flynn, CEO of Artificial Solutions. “With the advent of Teneo Data and its individual modules, we are continuing our mission to ensure companies today can effectively compete in a new digital economy, and better own their unique customer relationships.”

Teneo Data enables organizations to move beyond basic business intelligence and offer customers greater personalization, targeted recommendations and predictive AI models. The ability to summarize conversational data alongside context, metadata and other criteria is a difficult and time consuming task for enterprises. Teneo Data changes this by enabling companies to use conversational data to reveal actionable insights, create data-driven applications and automatically train AI applications to anticipate customer needs.

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