Artificial Solutions Helps Carlson Wagonlit Travel App Take Flight


Artificial Solutions™, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that the Teneo™ platform provides the natural language intelligence behind the Carlson Wagonlit Travel mobile service for corporate users.

Smartphones are an essential tool for business users, but there are times when the small screen makes discovering vital information almost impossible. Carla, from Carlson Wagonlit Travel, solves this issue by allowing users to ask in their own words the best way to get from A to B. Guiding enterprise users in booking their travel requirements, Carla answers all kinds of questions from the individual’s corporate travel policy to available airlines, flight times and baggage limitations.

Carla is built using Teneo, an ultra-rapid NLI development and analytics platform that allows business users and developers to collaborate on creating sophisticated natural language applications without the need for specialist linguistic skills. Teneo enables Carlson Wagonlit Travel not just to understand the conversation it has with customers but also to own the data, helping them to personalize the service even more.

“Creating travel itineraries can be complicated enough, without trying to do it on a mobile phone,” says Andy Peart, CMO of Artificial Solutions. “Using a mobile digital employee allows users to find the exact information they need quickly and easily. With the Teneo powered app, Carlson Wagonlit Travel’s customers can fully focus on the reason for the business trip, not how they are going to get there.”

Teneo enables organizations to create a mobile natural language experience that goes beyond simple speech commands. Dynamic humanlike interpretation, combined with real time analytics that incorporate additional information such as past preferences and conversations, enables Teneo to understand and respond intelligently to requests, delivering the ultimate customer experience.

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