Gartner Market Guide for Conversational Platforms Report


Artificial Solutions (SSME:ASAI), the leading specialist in enterprise-strength conversational AI, announced today that it is recognized in Gartner’s latest Market Guide for Conversational Platforms (Gartner subscription required).

In the report Gartner notes that “Chatbots and virtual assistants have reached peak interest in the enterprise as the most common uses for AI. But to improve customer experience and reduce costs, application leaders need to choose the right conversational platform as the enabling technology for developing chatbots and VAs.”

Discussing the market Gartner notes, “Chatbots and virtual assistants are, respectively, at the peak or just postpeak on the “Hype Cycle for Artificial Intelligence, 2019,” having gathered tremendous interest from Gartner clients over the last couple of years. According to Gartner’s 2019 CIO Agenda, 31% of enterprise CIOs have already deployed conversational platforms (see “The 2019 CIO Agenda: Securing a New Foundation for Digital Business”). This represents a 48% year-over-year growth in interest and points to conversational platforms taking center stage in enterprises’ adoption of AI.”

The Gartner report recognizes 16 Representative Vendors including Artificial Solutions.

The larger market for conversational platforms, chatbots and VA offerings may include as many as 1,000 to 1,500 vendors worldwide. This Market Guide comprises vendors that:

  • Offer an extensible platform for a variety of use cases
  • Have above-average capabilities
  • Have received client interest via Gartner either through mentions or inquiry
  • Show differentiating functionality that is defining for a trend in the market.”

Artificial Solutions conversational AI platform, Teneo®, has been specifically designed for enterprise use. The award-wining platform allows business users and developers to collaborate on creating sophisticated, highly intelligent applications that run across 35 languages, multiple platforms and channels in record time. Used in a range of industries and applications, Teneo enables global enterprises to increase engagement, maximize revenues and receive actionable business insight.

“We’re pleased to be included in Gartner’s latest Market Guide for Conversational Platforms report,” says Andy Peart, CMSO of Artificial Solutions. “Development technology for natural language applications must be able to support an enterprise’s complex needs if it’s to achieve the desired goals. Teneo not only allows organizations to deliver a sophisticated conversational AI experience over a wide range of implementations, but easy integration into other technology such as RPA or mixed reality allows for the final application to do more for the user.”

Gartner, “Market Guide for Conversational Platforms”, Magnus Revang, et al, 30 July 2019.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation.

Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Teneo Developers

Try Before You Buy. Build. Deploy. Analyze.

Sign up to get your own developer sandbox of Teneo containing all the tools needed to build and manage advanced conversational solutions.

Get Started For Free