How Conversational AI Revitalizes Customer Engagement


Artificial Solutions, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that Andy Peart, CMSO of Artificial Solutions will be speaking at the AI Summit in London on the 13th June 2018 as to how conversational platforms can be used to revitalize AI interactions.

Andy will be discussing the changing landscape of customer expectations within the conversational AI and the challenges enterprises face in meeting them. In a thought provoking presentation, he will take the audience behind the scenes as he demonstrates how to create humanlike conversational UIs for global use.

On the second day of the conference, Peter Roost, COO joins Steve Ranger, UK editor-in-chief, Tech Republic and ZDNet, CBS interactive, and panelists from BNP Paribas Wealth Management, Sigma Technologies Global, IBM and Aricent for a panel discussion on “What is the Future of AI for Business?”

“Consumers are demanding a better conversational experience. They want to use their own words and terminology and receive the correct response, first time, every time. They want intelligent interactions where the context and the sentiment of the conversation are fully understood. They want to talk to technology as if it was another human, even though they still want to know that they are talking to a machine,” says Andy Peart CMSO of Artificial Solutions. “And if you can’t provide it, your customer experience suffers, and your customers will go elsewhere.”

Now in its 3rd year, the AI Summit is the world’s foremost event covering the practical implications of Artificial Intelligence for enterprise organizations and solutions that are transforming business productivity.  Taking place at ExCel, London, 13th-14th June 2018, more than 1000 business CxOs are attending alongside AI start-up innovators, press/media and acclaimed researchers.

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