Artificial Solutions Discusses Capable Conversations at AI in Business Transformation
Artificial Solutions, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that Andy Peart, CMSO will be discussing the need for intelligent conversations at the AI in Business Transformation forum later this month.
“Siri might have changed people’s perception of what a chatbot can do, but setting reminders or finding out about the weather only scratches the surface of artificially intelligent conversational applications,” says Andy Peart, CMSO of Artificial Solutions. “From an enterprise’s favourite sales person to the guardian of in-home automation, intelligent capable conversations don’t just simplify the interaction between humans and technology—they deliver the data businesses need to thrive in the digital age.”
Using Artificial Solutions’ NLI technology delivered through its Teneo platform, customers can talk to enterprises via their devices, apps and services just as if it was another human, and receive an intelligent response. Teneo remembers past conversations, and is able veer off to discuss a different issue then use its memory to return to the original topic. Unlike many humans, it also remembers a user’s preferences from one interaction to the next.
Teneo can use the conversation and combine it with information from other systems to do something that makes life easier for the customer. At the same time it is also able to analyse the conversation to increase personalisation and recommendations, and deliver actionable data to the business that can be used to improve product offerings, understand buying trends and improve customer engagement.
The presentation Capable Conversations – Bringing AI to Life will take attendees on a journey through different industries, devices and services, and demonstrate the many varied ways global companies are using Artificial Solutions’ intelligent conversational voice technology.
AI in Business Transformation takes place on the 29 March 2017 at The Shard, London.