Artificial Solutions Delivers the Power of Conversation to Widiba’s Virtual Reality Bank
Artificial Solutions the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology announced today that Italy’s premier online bank, Widiba is using Teneo to deliver Widiba Home, a new conversational, virtual reality, banking experience for its customers.
Simply by downloading the Widiba app and wearing a pair of virtual reality glasses, customers can now enter into a virtual branch to carry out transactions or talk to an advisor. To navigate around the branch, customers can ask for what they want, just as if they were talking to a live agent or look at the relevant virtual monitors within the bank. Account holders can consult balances and transactions on their account and cards, check securities and portfolio information and carry out other banking operations.
Widiba’s innovative use of technology is made possible by the Teneo platform which enables customers to talk to the app using their own words and phrases to achieve their desired result. Teneo takes this information, interprets the customer’s intention, delivers the expected result and then continues the conversation, just like a human bank teller. Teneo’s powerful conversational ability enables it to understand complex sentences, remember pertinent facts, and bring the user back on track to the goal of the interaction when the customer veers off to ask another question.
“Widiba Home is about taking the banking relationship back to the customer while meeting the needs of busy lifestyles by delivering the personal touch of a physical branch in a modern setting,” says Daniela Pivato, CTO of Widiba. “Teneo allows our customers to have a sophisticated conversational experience within the virtual bank that increases not only customer engagement, but enables us to continue a direct conversation with our customers online to understand their needs better and serve them more proactively.”
Teneo enables enterprises to rapidly build a range of artificially intelligent natural language applications from digital employees and mobile personal assistants, to wearables, bots and IoT interfaces, in 35 languages – all from a single platform. Deep analytics provide the backbone to deliver true machine learning and implicit personalization that enables greater understanding about an individual, their likes and preferences, through interaction only.
“Widiba has been breaking the banking mould ever since its inception and we’re proud that Teneo has been delivering the intelligent conversational aspect of customer interaction from the beginning,” says Andy Peart, Chief Strategy Officer of Artificial Solutions. “This latest extension of its service takes differentiating itself in a crowded market to a new level and demonstrates how Teneo allows developers to take an existing build and port it to new emerging platforms.”
Since the bank’s inaugural launch in 2014, “Widdy” has been the cornerstone in assisting customers by enabling them to ask questions on a wide range of banking issues using their own words. This highly intelligent digital employee proactively helps customers by enabling them to complete banking operations faster, with less hassle and fewer clicks. Widiba uses Teneo to deliver the founding values of its customer service: listening, understanding, care and quality of customer service, and continues to do so with Widiba Home.