Artificial Solutions Delivers Conversational AI to Grocery Giant ICA

Artificial Solutions® (SSME:ASAI), the leading specialist in enterprise-strength conversational AI, announced today that ICA Gruppen, Sweden’s leading grocery retailer, is using Teneo to deliver a range of conversational applications throughout its operations.

Teneo, Artificial Solutions’ conversational AI development platform is enabling teams within the different ICA business groups to build natural language applications to support a variety of functions from HR and IT to the company’s loyalty program, Stammis. With a strong focus on digital enablement, ICA is making full use of Teneo’s ability to easily integrate into backend systems and RPA (robotic process automation) technology.

“We see conversational AI as an upcoming technology for businesses looking to drive their future with digital interaction while increasing customer satisfaction through improved levels of service,” says Simon Harmark, who is responsible for driving the Intelligent Automation Journey at ICA.

“We are delighted that ICA has chosen Teneo to expand their use of conversational AI throughout the business,” says Lawrence Flynn, CEO of Artificial Solutions. “Used strategically, conversational AI doesn’t just solve operational issues and lowers costs. It expands the capabilities of digital channels and increases customer satisfaction, ultimately improving loyalty.”
Applications built with Teneo are already live with more expected to come.

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