How Conversational AI Provides the Missing Link in Process Automation
Artificial Solutions® (SSME:ASAI), the leading specialist in enterprise-strength conversational AI, announced today that its latest webinar will take a closer look at how organizations can achieve greater process automation through intelligent understanding.
Technologies such as RPA (robotic process automation) are revolutionizing back-end processes, but the natural progression to full automation is often hindered by its inability to handle unstructured data and non-standard processes. Teneo adds the intelligence that enables enterprises to take their automated processes to the next level and realize a multitude of benefits from greater customer satisfaction to increased productivity.
It does so by allowing enterprises to easily integrate a wide variety of back-end systems and processes into their conversational AI interface using a pre-built library of connectors that span a range of business and AI assets. Teneo provides the intelligent interface that is able to interpret and understand the customer’s unstructured input and deliver it to the back-end processes in the correct format. Because Teneo is truly conversational, it’s able to recognise and ask the customer to provide any additional information that might be missing to complete the task.
In addition to providing a way to surface automated processes direct to the customer, the integration allows Teneo to deliver more intelligent responses based on the back-end actions, requests and processes it has executed.
Join Mark Jones, Global Head of Presales at Artificial Solutions in the latest webinar as he explores the challenges enterprises face when integrating process automation with conversational AI and the rewards it can bring. With examples of real-life applications, Mark will demonstrate how intelligent automation is the key to rapid ROI.
The webinar, Achieving Process Automation with Conversational AI, takes place on Sept 8th, 2020 at 11 am CEST / 10 am UK / 5 pm Singapore.