Artificial Solutions and Circle K to Discuss Conversational AI

ai in business

Artificial Solutions® (SSME:ASAI), the leading specialist in enterprise-strength conversational AI, announced today that it is discussing AI in Action in the latest World Summit AI webinar series, alongside customer Circle K.

Andy Peart, CMSO of Artificial Solutions, will be talking about how enterprises can maximize their chatbot’s potential, while Maija Tērmane, Senior Quality Responsible – Digital Solutions of Circle K will deliver insight into how the leading convenience and fuel retailer successfully deployed conversational AI to improve the customer experience.

“Chatbots have a huge potential to transform how companies engage with their customers, but scaling up a chatbot to production readiness can often be challenging,” says Andy Peart. “It’s important to consider any conversational AI implementation as part of a wider strategy that drives the business forward, instead of a point solution that fixes an individual pain point.”

In what has anecdotally been described as one of the quickest projects in Circle K, virtual customer agent Kay is already reducing call volumes, while delivering 24/7 customer support. Maija will discuss how Circle K uses the Teneo® conversational AI development platform from Artificial Solutions to improve customer satisfaction and operational efficiency.

During the webinar Maija will explain how in just few months Circle K developed an intelligent, conversational digital assistant that is capable of answering a diverse number of questions in multiple languages, while reducing call volumes into its B2B and B2C support team and enabling them to focus on more complex tasks.

“When we first looked at Teneo we were impressed how much it could do compared with other development platforms we were considering. It was important to us that the platform was user friendly so we could accelerate our plans to involve business users in the development and to deliver one of our core goals — corporate consistency,” says Maija Tērmane. “No other vendor could elaborate on how an enterprise could utilize resources from Europe to deliver a conversational system running in North America.”

To watch the webinar, click HERE.

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