CIOs to Take Control of the Conversational AI with Teneo Fusion
Artificial Solutions (FNSE:ASAI), the leading specialist in enterprise-strength conversational AI, announced today the launch of Teneo Fusion. The latest version of the company’s revolutionary conversational AI development platform blends significant enhancements to its technology, with business value measurements to deliver the ultimate conversational AI experience.
Teneo Fusion enables enterprises to dramatically improve the quality of their conversational interfaces, while taking control of the chatbot landscape and demonstrating clear business value within the organization. In addition, Artificial Solutions has introduced Teneo Developers, a new comprehensive resource to allow enterprise developers and partners fast access to experience the power of Teneo.
“With Teneo Fusion we continue to differentiate ourselves by delivering a conversational AI development platform that meets the needs of global enterprises,” says Lawrence Flynn CEO of Artificial Solutions. “While other conversational tools falter as soon as a business tries to scale-up their development, Teneo Fusion easily enables further expansion to facilitate growth through improved customer engagement.”
Achieving a seamless customer experience is a top priority for CIOs. Engaged customers drive loyalty, which boosts revenue, and in turn increases profitability. With speed and convenience becoming increasingly important to customers over price and brand, enterprises can’t afford the lackluster experience many chatbots have been delivering. At the same time these chatbots have often been developed outside of the sight of the CIO, duplicating resources and potentially opening up security risks.
Teneo Fusion gives CIOs the platform they need to take control of the conversational AI environment within the enterprise and realize greater value through increased customer satisfaction and scalability of applications.
Teneo Fusion allows enterprises to reconnect with their customers on an extremely personalised level using advanced conversational AI technology. It combines an innovative mix of new technology developments including Teneo Learn — a unique approach to machine learnt natural language conversations that gives users the ability to automatically build powerful new learning models, and Teneo Predict — that evaluates and scores real life inputs to constantly improve the whole Teneo solution.
Combined, they increase “out of the box” conversational understanding and fully automated self-learning to optimize the system, while lowering maintenance costs and providing greater control over dialogue management.
Top 3 Must Haves for Conversational AI
Teneo Fusion delivers the three key benefits that CIOs need to gain a competitive advantage from conversational AI.
Top of the list is a personalized, intuitive interaction that engages customers with humanlike understanding and intelligent capability to carry out complex tasks. Teneo Fusion understands the user’s intent, no matter how convoluted the sentence. It can ask questions to remove ambiguity or to discover more about the user. It has a memory and can reuse key pieces of information for contextual and personalization purposes. It can even bring the conversation back on track, when the user asks off topic questions.
Clear Measures of CX
The next benefit is the means for CIOs to demonstrate to interested stakeholders the business value. Enterprises need to be able to give clear customer experience measurements, whether that’s a 400% increase on online conversions, a 40% reduction inbound calls or 98% customer satisfaction rating. All real statistics that Teneo Fusion is achieving for global businesses today.
‘Voice of the Customer’ Analysis
Finally, enterprises need to enable the compliant collection and analysis of conversational data to reveal millions of individual customer voices that opens a whole new channel of reliable, actionable insight for business, process and CX improvement.
Teneo Fusion delivers all this, and more, in 35 languages, on any channel, across multiple use cases.
“Good conversational user experience demands articulate conversational flows plus knowledge and intelligent understanding,” says Andy Peart, CMSO of Artificial Solutions. “The sad fact is that unlike Teneo, most of today’s conversational development tools do little to match that expectation. They can book a table at a restaurant, but that only solves one issue — what about choosing your favorite table or checking on the vegetarian option?
“If you’re a large chain of restaurants, how are you going to replicate that over different locations, maybe different countries and even in different languages. Are you going to demand your customers only use Facebook or enable them to use any channel of their choice? Can you take the investment you’ve made in workflows and move it to other areas of the business such as marketing, or for HR to use it to help train new employees? To deliver the UX customers demand and meet Board expectations global brands need the enterprise-strength capabilities that only Teneo Fusion provides,” continues Andy.
One of the issues for CIOs is that competitive conversational AI development products quickly run of steam, once applications are taken out of the pilot stage and into full production. Whether that’s the number of intents they support, or the ease of increasing knowledge, or adding different languages and channels.
Try Before You Buy
Teneo Fusion offers enterprises a level of scalability that is unmatched by any other conversational AI development product. Many Teneo customers are enterprises that have already experimented with other solutions and failed. They’ve realized they needed a broader, deeper more capable AI platform on which to base their enterprise AI strategy.
To demonstrate its strength as the only true enterprise AI platform provider, Artificial Solutions is launching Teneo Developers – a resource that offers centers of excellences and system integrator partners exclusive access to Teneo Fusion to experience the platform’s revolutionary features.
Here developers will discover that Teneo’s native hybrid approach that is integral to the platform has been expanded to increase the capabilities of machine learning out of the box. Using a variety of technologies, language resources and advanced multi-layered understanding within the platform, Teneo Fusion is able to predict what the user is asking automatically. This removes the need to build the complex models that other development tools rely upon to understand the difference between simple concepts such as booking a flight and reading a book on a flight.
In addition, developers can test out Teneo Fusion’s unique functionality that fully automates the optimization of conversational AI applications, while still giving control over guiding the system from a single unified interface. This ensures the chatbot can be trained to go beyond the typical 85% understanding mark of competitor products to provide near perfect results every time.
Teneo Fusion delivers the technology that allows CIOs to enable both developers and business users to collaborate on building the ultimate conversational experience. Furthermore, it provides the capability to enable integration not just with other data sources, but with emerging technologies such as Robotic Process Automation (RPA) and mixed reality to attain truly immersive, conversational experiences.
With Teneo Fusion, enterprises can blend customer demands for automated, personalized, intelligent interactions with the need to deliver value to the business on a global scale all from a single platform.