Artificial Solutions Chosen by cxpartners to Power the Future of UX Interfaces
Artificial Solutions™, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today a new partnership agreement with cxpartners that will enable the user experience design consultancy to develop intelligent, interactive interfaces for its global client base.
cxpartners helps some of the world’s largest companies transform their business through user centered design. Specializing in the financial services, e-commerce, public sector and travel industries, the company helps clients create the ultimate customer experience. Using Teneo™, Artificial Solutions award-winning NLI platform, cxpartners will be able to create the wide variety of artificially intelligent natural language applications required to deliver the user experience of the future.
“It’s still too hard for people to interact digitally with organisations. Conversion rates on mobile are stubbornly low. We need to make experiences radically simpler,” said Giles Colborne, Managing Director of cxpartners.
“While traditional apps and websites require people to pick through complicated menus and forms to complete a simple task like asking to return a shirt or find a flight to Milan, the next generation of digital experiences will allow you to speak or send a text message to a digital assistant using natural language. For anyone one the move, it’s way easier to say ‘order me my usual pizza to pick up in twenty minutes’ than to find a number, dial it and wait to place an order.’
“Customers are embracing this new approach. Leading analyst firms already expect that in the next 4 years 40% of our smartphone use will be handled by smart personal assistants. People are discovering that the technology has improved and that it fits with their busy lifestyles. Companies are realising that they need to up their game in this area, because the Silicon Valley tech giants are moving in and there’s no doubt that they want to own the conversation with the customer,” Giles added.
“But while there’s a lot of interest in this area, companies are also discovering that it’s hard to create conversations that flow naturally. Doing that requires a deep understanding of people and technology that can handle the twists and ambiguities of real human conversation. We chose Artificial Solutions because their tools make it much easier to develop applications and services that can cope with the complexities of a real human conversation and design the kind of delightful experiences we want to create.”
Teneo enables enterprises to rapidly build a range of artificially intelligent natural language applications from digital employees and mobile personal assistants, to bots, wearables and IoT interfaces—all from a single platform. OS and device independent, Teneo reduces development timescales through advanced intelligent features including machine learning and provides true conversational ability in 35 languages.
“Natural language interfaces are transforming the customer experience, while delivering differentiation and greater customer insight to the business through sophisticated analytics,” says Andy Peart, CMO of Artificial Solutions. “We’re delighted that cxpartners has chosen Teneo to help them realize their vision of the next generation of UX interfaces.”
cxpartners is one of the world’s foremost independent experience design consultancies – helping companies to radically change the way they interact with their customers.
Unlike traditional technology and design firms, cxpartners does this by helping businesses to map the behaviour and needs of their customers and to redesign their services and technology around those needs. Doing so has helped cxpartners’ clients to rapidly increase revenues by hundreds of millions of dollars and unlock cost savings of hundreds of millions more. Companies like Marriott, Nationwide Building Society, and Experian rely on cxpartners’ services to help them create next generation services and digital experiences.
The Guardian describes cxpartners as ‘One of Britain’s exciting new breed of tech companies drawing on hard data to come up with the best possible digital experience’.