Artificial Solutions’ Bot Finds New Home With Rightmove
Artificial Solutions, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that Rightmove (www.rightmove.co.uk), the UK’s largest property portal, is using the Teneo™ platform to experiment with a Facebook Messenger bot for London renters.
Not only does it offer users the chance to search within Messenger for properties advertised on Rightmove, it also offers enhanced functionality when used in conjunction with Rightmove’s experimental Rent London app, available on iOS. Using Messenger’s conversational style interface, renters can search for properties, view property details, shortlist properties, book viewings and be alerted when new properties come to market.
“The relative speed and ease with which Teneo allows Rightmove to develop conversational applications has enabled us to explore the potential of messaging apps,” says Hannes Buhrmann, Head of Innovation at Rightmove. “At this stage the bot is very much in its infancy so it won’t understand some things, but as more people use it the more it will understand. While searching in this way won’t replace traditional methods any time soon, messaging platforms are becoming key communication tools for many people and so we feel it’s important to learn how best to engage users through conversational interfaces such as this one.”
Teneo enables enterprises to rapidly build a range of artificially intelligent natural language applications from digital employees and mobile personal assistants, to wearables, bots and IoT interfaces, in 35 languages—all from a single platform. Deep analytics provides the backbone to deliver true machine learning and implicit personalization.
Historically, creating these conversational interfaces has required specialist skills, significant resources and a great deal of time. However, Teneo’s advanced machine learning capabilities automatically writes the complex underlying language code and algorithms that simulate the way a human thinks.
“The Rightmove bot is a perfect example of how intelligent conversational applications enable enterprises to seize the opportunity to develop new channels to reach customers in new or targeted markets,” says Andy Peart, CMSO of Artificial Solutions.