Conversational AI to Boost Customer Satisfaction for Companies
Artificial Solutions® (SSME:ASAI), the leading specialist in enterprise-strength conversational AI, announced today that a leading global meal-planning and delivery company is using Teneo® to increase customer satisfaction and grow revenues, while reducing inbound queries to its contact center.
The Teneo powered intelligent digital assistant makes it fast and easy for customers to interact with a meal-planning service. Using a mixture of voice, text or touch, customers can use the assistant to carry out a wide range of tasks such as creating a new account or adding a meal plan. The chatbot can also proactively suggest special offers based on the customer’s preferences.
Teneo’s highly intuitive and humanlike conversational capabilities allows it to understand a customer’s intent, no matter how complex the sentence. Seamless integration into back-end systems and business processes such as RPA (Robotic Process Automation) enables Teneo to deliver the right response every time, from adjusting an order or pausing a service to sending out a replacement meal.
“For busy families on the go who are already turning to services such as meal-planning kits to make their life easier, it’s a big plus to offer a digital assistant that’s fast and simple to use,” says Andy Peart, CMSO of Artificial Solutions. “With Teneo, enterprises can empower customers to interact on the digital channel of their choosing helping to increase engagement and boost loyalty, and lower reliance on more resource intensive channels.”
Teneo is Artificial Solutions award-winning conversational AI development platform. It allows developers and business users to collaborate on building humanlike conversational applications that drive revenue, increase customer satisfaction and reduce costs. Designed for the enterprise, Teneo provides everything an organization needs to rapidly build humanlike conversational AI applications on any platform, in any language, on any device.