Artificial Solutions and Shell to Present at IAC


Artificial Solutions®, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that Andy Peart, CMO will be speaking at this year’s Intelligent Assistant Conference (IAC). Mark Raynes of Shell will also be presenting on his experience of developing assistants within Teneo®.

IAC London 2016 is the third in a series of ground-breaking conferences that showcase how enterprises support self-service through a conversational user interface. Covering a multitude of areas including interactive voice response, natural language processing, knowledge management, speech analytics, machine learning and artificial intelligence, the IAC brings together the experts who are pioneering the future of intelligent assistants.

In “How Shell Changed the Face of Distributor Engagement“, Mark Raynes will be presenting why Shell Oil turned to Artificial Solutions to discover how sophisticated, human-like Digital Employees could transform its customer service. Attendees will learn how Shell built an artificially intelligent assistant that utilizes a vast corpus of knowledge to provide accurate, consistent answers and why capabilities such as memory and personalization are so important to customer service. It will also explore the processes involved during the transition to become multi-lingual, including Chinese and Russian, and how they made adding new languages a relatively simple task.

As part of the Executive Summit focusing on the enterprise, Andy Peart will be discussing the potential that intelligent digital employees have to revolutionize the customer experience, while delivering to businesses real-value in actionable insight, personalization and relationship building interactions.

“The underlying technology that enterprises choose to develop, deploy and analyze their digital employees will have a significant impact on how fast they can react in the future,” says Andy Peart, CMO of Artificial Solutions. “By using an end-to-end platform that addresses the full cycle of building, deploying and maintaining a natural language solution, control is put back where it should be – in the hands of the business.”

The IAC takes place 26-27 April 2016 at Grosvenor House, London.

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