Artificial Solutions And Datapoint Partnership To Benefit Contact Center

Artificial Solutions, the natural language interaction specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that it has signed a partnership agreement with Datapoint, Europe’s leading contact center and communication systems integrator.  The new relationship enables Datapoint to offer its clients Teneo, Artificial Solutions’ fully integrated, customer interaction suite that uses advanced natural language interaction to improve the customer experience and reduce costs.

Teneo Virtual Assistants provide intelligent, humanlike responses to queries in a user friendly, conversational style. Equipped with the intelligence to learn, reason and understand, the virtual assistant is able to apply this knowledge to real interactions. Furthermore, Teneo Virtual Assistants are able to dynamically re-assess content as the conversation evolves, understanding any additional information given to provide the correct answers.

This intelligence enables virtual assistants such as “Mia” at the Co-operative Banking Group to help contact center staff to answer calls up to sixty-five percent faster and “Emma”, Telenor Sweden’s busiest customer service agent, to answer nearly five thousand questions everyday on Telenor’s website.

“Natural language technology is a critical component for contact centers to expand their service offering and improve the customer experience, while keeping costs under control,” says Enrique Hermoso, Sales Director Spain of Datapoint. “With over a decade of experience, a string of award-winning implementations and its own patented natural language interaction engine, Artificial Solutions is the perfect partner to add to our expanding product portfolio.”

With more than 550 customers operating from 5,000 locations in 40 countries, Datapoint specializes in combining technology from leading vendors with the skills of its integration experts to deliver comprehensive contact center and communication solutions. In partnership with Artificial Solutions, Datapoint will be able to offer its clients, which include BT, O2 and Legal and General, the ability to enable people and computers to engage in intelligent conversation, over any digital channel and in numerous languages.

In addition to intelligent virtual assistants, the Teneo platform includes Teneo eMail Optimizer, an intelligent web contact form that answers a significant proportion of emailed questions intuitively, before the customer even hits the send button; and the recently launched Teneo Mobile that enables organizations to create their own virtual assistant as a mobile app, regardless of platform, mobile device and even language.

“Datapoint’s reputation for delivering successful large scale implementations into the contact centers of some of the world’s leading organizations makes them an ideal partner for Artificial Solutions,” says Andy Peart, CMO of Artificial Solutions. “Available already in twenty-one languages, the Teneo platform has a proven track record of increasing customer satisfaction levels and reducing costs through natural language interaction, making it a perfect fit for Datapoint’s client base.”

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