Artificial Solutions Advises Readers of The Times How Artificial Intelligence Gives Their Business a Critical Edge


Artificial Solutions, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, advised readers of The Times this week on the finer points to consider when developing capabilities with Artificial Intelligence technology to engage more closely with customers.

In Artificial Solutions’ article on The Times , Lawrence Flynn, CEO of Artificial Solutions considers the challenges facing organizations preparing to implement AI-based solutions including the potential for long development cycles, costly resources and the threat to data ownership. He discusses how choosing the right underlying development platform technology, one that delivers intelligence on the inside, not just to customers, can solve all of these issues and provide additional value through in-depth insight into the mind of the customer.

“Key to the success of artificially intelligent applications is a seamless, natural language interface between the user and the application,” says Lawrence Flynn. “But most AI providers only offer point solutions. Teneo delivers a different approach enabling enterprises to quickly and easily develop artificially intelligent applications that are scalable, cross platform, cross device, multi-lingual — and deliver real-value across the entire business.”

Introducing an intelligent, conversational element to interactions brings back the connection between a customer and an organization that is lacking in most digital transactions today.  People reveal vast amounts of information in conversation such as why they are searching for something; particular features of interest; the reason they are hesitant to purchase. All this information can be analysed in real-time, enabling the organisation not just to study trends, but to react immediately and personalise the interaction. Ultimately, securing the sale.

The Times supplement, Artificial Intelligence for Business, looks at how Artificial Intelligence is already influencing life today by enhancing the way humans interact with machines. The report looks at how various business sectors including finance and retail are using the technology and considers the key questions CEOs should be asking about AI for their business.

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Andy, who lives with his family in the UK, is Chief Marketing & Strategy Officer at Artificial Solutions. A regular speaker at industry conferences and events, Andy delivers insight on the rise of AI, the challenges businesses face and the future of intelligent conversational applications.

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