Artificial Solutions adds eight new connectors to Teneo

Eight new connectors to Teneo Developers

Artificial Solutions® (SSME:ASAI), the leading specialist in enterprise-strength Conversational AI, announced today the addition of eight new connectors including Blue Prism, Jira and Zendesk, to their award-winning development platform, Teneo.

These new connectors will continue to help developers enhance their Conversational AI solutions by harnessing the power of back-office technology to deliver even greater intelligence and capabilities.

“We are happy to add these new Teneo Connectors to our stack and have our customers continue to enjoy these pre-built APIs that quickly integrate Teneo with a wide range of back-end systems,” says Andreas Wieweg, CTO of Artificial Solutions. “They provide a significant advantage not only for businesses, and their customers, and truly enhance solutions of any size”.

Unveiled a few months ago, Teneo Connectors allow enterprises to easily integrate a wide variety of back-end systems and processes into their conversational AI solutions. They expand chatbots’ capabilities and enable them to deliver more intelligent responses based on the back-end actions, requests and processes it has executed. This platform feature has earned Artificial Solutions recognition as a market leader for Conversational AI in the latest Provider Lens™ Intelligent Automation report published by ISG last month.

The new additions to Teneo’s existing back-end connectors are:

ServiceNow: the cloud computing platform helps companies manage digital workflows and automated experiences for enterprise operations. The connection between a Teneo solution and a ServiceNow REST API can link conversational AI solutions to retrieve incidents, create, update or delete incidents on ServiceNow.

Blue Prism: the integration with Blue Prism’s Robotic Process Automation (RPA) technology will allow enterprises to be more agile and cost-effective by automating mission-critical processes and allowing human agents to focus on more complex and business-driven issues. By integrating with Teneo, these automations can now be easily connected directly to end-users through a natural language interface in multiple languages to maximize the benefits of RPA sequences and conversational AI applications.

Contentful: create, manage, and distribute content to any platform. This connector can link your Teneo-powered bot with a content management system built in the Contentful platform.

Freshdesk: the cloud-based customer support software can now integrate with Teneo to connect conversational AI capabilities with authentication, ticket retrieval, contact agents and ticket management.

Monday.com: the project management tool enables organizations to manage tasks, projects, and teak work more efficiently. This Teneo backend connector can use conversational bots to perform end-to-end tasks such as the retrieval of items from dashboards or grouping, adding, and filtering items. As in most of Teneo’s connectors, the source code of the integration is embedded in the solution, it can easily be extended or used as a starting point for new methods.

Zoho Desk: as a context-aware customer service software that promotes self-service and cross-functional processes, Zoho Desk’s back-end integration with Teneo’s solution contains methods for authentication and the retrieval, filtering, creation, updating and deletion of tickets., with the possibility of extending new methods.

Jira: the widely used agile project management software can integrate with Teneo to use conversational bots for authentication and ticket management.

Zendesk: this connector’s integration with Zendesk support allows for Teneo bots to let end-users create and manage support tickets with Zendesk’s customer service software.

The development of these new connectors is the result of the company’s Teneo Bounty program, an initiative to encourage the developer community to build back-end connectors on the Teneo Platform in exchange for a reward of €500 in Amazon vouchers for the creation of each new backend connector. Due to its success, the bounty program has been extended until April 30th, 2021.

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