Ai Allies – Maddalena Molteni, Head of Product

As the Head of Product for Artificial Solutions, Maddalena Molteni (Madda) holds a key position with the tech company and has had a major influence on the success of the business over the span of a 17-year career with the organisation. And like many of the women celebrated in the Ai Allies series, her original background was not one typically associated with technology.

“I come from a linguistic background and actually wanted to be an interpreter or a translator as a younger person. Linguistics is my passion, in all its facets and it’s what allowed me to discover machine translation, but also computational linguistics, NLP and Conversational AI.

“When I was looking for jobs I was lucky to find Artificial Solutions, It has been the perfect fit as I was able to combine my interest with my skills as a linguist working initially as a Conversational Designer.

Artificial Solutions was one of the very first technology businesses to innovate in the Conversational AI sector and so, Madda has been a major part of the development of the business and the tech it produces.

“I’m really proud to have been able to start as a user of what has now become Teneo, our core product, that my team is responsible for developing. I started out building bots and that was a lot of fun, as it was a real niche back then. Now it’s a global industry and we’re right at the forefront of the space.”

“I really love the intersection between machine and human interaction, it’s the perfect combination of language and technology which I am most interested in.”

Madda now leads a team of Developers and Conversational Design specialists, who work to improve and innovate Artificial Solutions’ core product, Teneo.

Advice, Learnings and Overcoming Challenges

Technology companies have traditionally employed more men, however, Artificial Solutions has always maintained a healthy balance, according to Madda.A reason for this attributed to the fact that that more women study linguistic subjects at university and can enter the Conversational AI space as a result.

“It might not be the same in other companies, but we’ve always had a lot of women throughout our teams. A huge number of women study linguistics and so, a career in the CAI space is a great route of entry.”

“Again, there is a real niche for women to explore on the computational linguistic side, and I would definitely recommend it as an area you can be successful in from the tech sector perspective.”

Education represents the starting point for any career, most of the time, and the focus in every level of education is evolving as more and more focus is put on technology-based skills. As well as preparing the next generation for an even more tech-centric world, another benefit is that more women will have opportunities to get into the industry.

“My 10 year old daughter is studying robotics after school! And there are a lot more opportunities for young people to pick up and learn the skills that they will need in a technology environment. There are a lot of online resources, and the industry is getting better at making education accessible via those channels.”

Though the future may be brighter for women in tech, one of the most important challenges that remains is the lack of seniority given across the industry.

“I think that a lot of women have been able to benefit from coming into the industry, however, I think there is still a big barrier for women who want to secure senior roles. That requires another mindset change across the industry.”

Leading a Balanced Team

In her role of Head of Product, Madda is responsible for a variety of people from a diverse mix of backgrounds and a focus on being multidimensional is a clear focus within her team.

“In your team it is so important to have people who have versatile skills and can work on different kinds of projects. Within an R&D team, there are so many different types of roles that both women and men can take on and in my experience, women tend to enjoy positions that allow them to apply multiple skills and work on a wide range of projects. Having a great work environment is key to retaining talent, and mixed teams are more efficient but also more close-knit.”

“Having a team culture where everybody can fit in and is allowed, even pushed to contribute on multiple aspects of the development lifecycle, you’re going to have a much happier and more productive team. Focusing on a specific target % figure is not the solution, it is not important to have the same percentage of each gender in each role, but it is important to have a balanced and mixed team, with enough women within it. There are so many roles and skills required in a software development team that go beyond pure programming.

For Madda, it’s clear what the industry needs to do more of in order to help and support more women in the sector.

“I think we all need to do a better job of explaining the variety of roles that women can train for and enjoy successful careers within. I love my job and I am so grateful for everything that I have been able to achieve in this role, but I might not have discovered this career path unless I had stumbled into Artificial Solutions.”

“I think that a lot more women would be in this sector if they knew about the different types of roles that are available and I would greatly encourage anyone who is thinking of learning more about this space, to get in touch with Artificial Solutions!”