It is the last week of 2011 and time to look at the year that lies ahead. For everyone involved in the industry of chatbots and artificial […]
Read morePosts archive for 2011
Six out of six ain’t bad
Natural language has been hitting the headlines recently and not all of it due to Siri. My current favorite is an internet lie detector that hopefully one […]
Read moreSixth Award For Artificial Solutions’ Intelligent Virtual Assistants
“Mia”, The Co-operative Banking Group’s internal advisor that enables contact center staff to answer calls up to sixty-five percent faster has been selected as a Finalist in the Best Application of Technology Award in the UK Customer Satisfaction Awards.
Read moreVirtual Mind Games
The goal of psychology is to predict and control behavior. It is the same goal we have as knowledge engineers. This may sound somewhat Orwellian, but it […]
Read moreArtificial Solutions And Datapoint Partnership To Benefit Contact Center
The new relationship enables Datapoint to offer its clients Teneo, Artificial Solutions’ fully integrated, customer interaction suite that uses advanced natural language interaction to improve the customer experience and reduce costs.
Read moreNordic Disruption
In a recent release Gartner predicted its top ten disruptive technologies for 2012. Amongst the expected and rather predictable media tablets, app stores and cloud computing, Gartner […]
Read moreTeneo Virtual Assistant Finalist In CRC Best Technology Awards
Once again Artificial Solutions’ award-winning Teneo Virtual Assistant has been recognized for its innovative approach to improving the customer experience, whilst lowering call center overheads through the use of its patented natural language technology.
Read moreWhat makes an outstanding Online Virtual Assistant?
The massive strides forward in information technologies and in particular artificial intelligence has led to a paradigm shift in our expectations in human-machine interactions. When users interact […]
Read moreArtificial Solutions Customer Wins North of England Excellence Award
Our customer, The Co-operative Banking Group, has won the North of England Excellence Special Award for Innovation. This is the second award for its business and process improvement team.
Read moreWhy Siri signals a change in Customer Communications
Even if you’re not a devotee of the iPhone, it’s impossible to have missed the arrival of Siri, Apple’s newest recruit. Whilst Siri isn’t going to pass […]
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