Business Benefits
Teneo increases user engagement with its highly personalized, humanlike interactions, while reducing reliance on resource intensive non-automated channels.
It helps customers reach their goals, identifies opportunities to upsell, and allows you to easily interact with customers on the channel of their choosing.
Teneo turns conversations into valuable business insight that increases sales, drives product improvement and identifies gaps in the market with its powerful data mining tools.
With Teneo, you grow revenue through improved customer satisfaction, increased automation and greater customer insight.
Technical Features
With conversational data at its heart, Teneo incorporates all the tools you need to build, deploy and manage advanced AI applications.
Teneo's visual flow design makes it easy to graphically build dialogs with drag and drop flow elements such as outputs, integrations with API's, scripts and transitions.
Our revolutionary hybrid NLU allows for machine learning algorithms and linguistic conditions to be mixed for precise and predictable understanding.
While Teneo's open protocol and easy to use APIs makes it simple to integrate online services and backend systems and deliver your chatbot to websites, messaging apps and IVR.
Learn MoreFree TrialCase Studies
TV Usage Boosted by 200% with Multilingual Platform
Swisscom had to overcome linguistic barriers to provide a natural customer experience. Their multilingual enterprise platform with multiple “smart home” use across TV, IVR and chatbots boosted TV usage by 200% and improved resolution rates by 40%.
400% Higher Web Conversions at Skoda
Skoda witnessed a 400% increase in conversions rates and a 300% rise in customer engagement after deploying Lucy, a 24/7, personalized digital assistant that controls the entire specification and car booking process online and reduces administrative burdens.
Fastest Implementation Achieves 40% Call Deflection
The international convenience store chain sought to develop an intelligent, multilingual conversational digital assistant on its Nordic websites to reduce call volumes. “Kay” is estimated to deflect 40% of calls and can process varied intents depending on the location.
Claimant Satisfaction Rating at 82% for Sam
Folksam needed an assistant to handle multichannel and multilingual solutions that could help customers complete multi-step insurance processes. Sam, their digital claims officer, was a success, with an average claimant satisfaction rate of 4,12/5.
Processing Time Slashed from 168 Hours to 60 Minutes
This US insurance giant used Teneo to improve productivity and customer experience via 24/7 digital self-service, reducing documentation turnaround time from 7 days to 1 hour. Their conversational chatbot is also integrated into existing backend RPA workflows.
Improved NPS along with 24/7 Customer Support
Vodafone increased its Net Promoter Score by implementing an animated digital employee to provide personalized, 24/7 technical and account information. The avatar offers customized help to users and gives actionable insights for a deeper grasp of customer behavior.
98% End User Approval & 97% Accuracy
Shell transformed its customer service with an accurate solution that encouraged self-service, saved costs and provided actionable insights. The company deployed an advanced, multilingual conversational app that boasts a 98% end-user approval and 97% accuracy.
Innovation Rewarded with 90% Customer Happiness Rating
Italian bank Widiba delivered a pioneering customer experience with the world’s first VR bank. With its highly intelligent digital assistant tending to clients, the bank achieved a 4.5/5 “customer happiness” rank, as well as awards for best Customer Experience and Innovation in banking.
91% Positive User Score from Customers
Online gambling firm Kindred enhanced their UX and targeted new users with innovative technologies. By speech enabling betting processes with intelligent conversational capabilities, it was faster and easier to place a bet, with customers giving it a 91% positive reaction.
Partners
Artificial Solutions engages in partnerships and strategic alliances with the top AI, consultancy and technology companies around the world. These partners and alliances can use Teneo to offer their customers humanlike, intelligent and capable conversational applications. We are always looking to grow our network with innovative and visionary businesses that can leverage the potential of our technology. Click below to learn more.
What Our Partners Are Saying
Ewout Bolhuis
Director Innovation, Deloitte Netherlands
Bogdan Nedelcov
Head of Product Alliances, UiPath
Bruce Mazza
VP Technology Alliance, Blue Prism
Leopoldo Colorado Valverde
Head of Innovation, Babel
Dave Bukovinsky
Executive Director of Product Management, CSG
Marko Mandic
Practice Lead for AI Strategy Consulting, Cognizant
Mark Summerson
VP Partners, Vonage
Anil Agarwal
President of Capgemini’s Scandinavia Business Unit
What Makes Teneo Unique?
Teneo is built to provide robust solutions over countless industries and use cases. True business value is realized through our key features that provide the ultimate customer experience.
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