E.ON: Elin supplies you with answers E.ON Sweden offers residential customers in Sweden electricity, natural gas and district heating. They get lots of questions from customers and in order to reduce the frequently asked questions to E.ON´s customer service, they implemented the Interactive Assistant Elin on their Website. She answers questions about E.ON´s products and services 24 hours a day. Read more Try it out
Försäkringskassan: Want to benefit? Ask Hanna! The Swedish Social Insurance Agency have implemented the Interactive Assistant Hanna on their Website to help users navigate and to give information about social insurance, how to apply for benefits and to answers questions concerning e-legitimation. Read more Try it out
IKEA: Buying or just browsing? Ask Anna in 18 languages! On IKEAs webpage in 24 countries worldwide you meet Anna, the Interactive Assistant who is an expert on questions regarding this world leading retailer. Anna answers questions about IKEA products, prices, sizes, delivery, spare-parts, opening hours etc. Her answers are given in English, Danish, Dutch, Japanese, Chinese, Russian, Hungarian, Finnish, Norwegian, Swedish, German, Czech, Slovakian, Italian, Polish, Portuguese, French and Spanish. Anna knows when your local IKEA restaurant is open and what they serve for lunch! Try it out
Municipality Assistants: Online Assistance to citizens In 20 municipalities in Sweden citizens can get information online about their municipality and services via out Interactive Assistants. One of the municipalities is Malmö, the commercial centre of southern Sweden and an international city. On Malmö´s Website you can ask questions to the Interactive Assistant Sara. She has an extensive Knowledge base, and if Sara can´t help the user, she is able to turn users over to customer service through chat. Malmö has been chosen IT-Municipality of the Year in Sweden 2005. Thousands of citizens are continuously using the new self-service channel every month since launch. Read more Try it out
SAS: Fly away with Eva! One of the leading airline companies in Scandinavia - Scandinavian Airlines - use the Interactive Assistant Eva on their Swedish Website to help customers with information about flights, check-in, payments and general navigation on the Website. Try it out
Skandia: Get your finances right with Ebba! Skandia is one of the world´s leading independent providers of quality solutions for long-term savings, and they offer products and services that meet their customers´ needs for savings solutions and financial security in various phases of life. On Skandia´s Website you find the Interactive Assistant Ebba whose current knowledge include questions regarding services, electronic identification and technical problems. Try it out
Tele2: Sara gives a helping hand Tele2 is Europe's leading telecommunication operator and delivers products and services within mobile communication, Internet, computing, cable-TV etc. To help out with their customer service, the Interactive Assistant Sara helps customers online. Sara answers questions about Tele2´s services and pay-as-you-go cards. Try it out
Telenor: Communication issues? Ask Emma! Telenor is one of the leading suppliers of telecommunication services and mobile services operating in 13 countries. In Sweden they offer anything from broadband services and mobile services to computer and land-line services. If their customers have questions they can ask the Interactive Assistant Emma online about pay-as-you-go cards, subscriptions and other services. Try it out
The Swedish Customs: Anything to declare? Ask Sandra! With their English and Swedish speaking virtual customs official Sandra at the Internet page www.tullverket.se, Swedish customs has established an information service that is aimed at Swedish vacationers as well as international customs officials requiring information regarding the import of goods into Sweden. Since the import and export conditions are dependent on the country one is traveling from Sandra offers an individual consultation. Sandra is also a travel assistant and answers passport questions for users on the webpage of two travel agencies; Fritidsresor and Vingresor. Read more Try it out
The Swedish National Tax Board: How to report my income-tax? Ask Erik! Once a year, when private persons do their income taxes, the Swedish National Tax Board is answering a large amount of questions regarding the income-tax return and the form. During this period the Interactive Assistant Erik goes online to answer questions about private persons income-tax return. Erik has also marketed e-signatures in collaboration with more than 20 banks, and he is able to hand over technical questions, via chat, to real operators. Erik is seen as a digital co-worker amongst the employees of the Swedish National Tax Board. He has had positive media coverage (TV, radio, newspapers etc.) and he was also awarded as best internal idea at the whole Swedish National Tax Board 2003. Read more Try it out (Erik is only online during the two months of tax declaration period)
Vägverket: Need new driver´s license? Ask Anna! The Interactive Assistant Anna answers questions about the responsibilities and tasks of the Swedish Road Administration, driver´s licenses and shows visitors around the Vägverket-Website. Read more Try it out
