We would not be where we are today without our customers. Artificial Solutions is working with over 20 languages, and we have clients all over the world. More Interactive Assistants have been built using the Artificial Solutions software than with any other technology worldwide. Our clients come from both the public and the private sector and are insurance companies, public utility providers, banks and public sector agencies etcetera. We work closely with our customers to provide the best CSO there is. We would like to briefly introduce you to a selection of our Interactive Chat Assistants and invite you to try them out yourself to get an idea of their potential.
Airbus: Customer Service lifts off In a consortium led by the German sd&m AG - a company of Capgemini, Artificial Solutions delivered the Interactive Dialogue Application for the next generation Cabin Crew and Passenger Information System. The project is part of "LUFO", a research initiative funded by the Germany Ministry of Economics (BMWi). The application is based on the latest network architecture, currently developed by and with Airbus Deutschland GmbH. All passenger services are seamlessly integrated into one portal which features an Interactive Chat Assistant as navigation and information tool for the passenger.
BASF Finance: SOphiA the Intranet guide SOphiA is an Intranet Interactive Assistant used internally by BASF for its worldwide operations. She answers questions about compliance with the Sarbanes-Oxley Act, an act of U.S. Congress which defines the establishment and maintenance of internal process controls for corporations. The intention is to rebuild investor's confidence in the wake of corporate scandals such as Enron, Worldcom, etc.
DAAD: Studying in Germany - Dany tells you how to do it On behalf of the German Academic Exchange Service (DAAD), Interactive Assistant Dany answers general questions about studying in Germany. Questions are posed by potential students and scientists interested in beginning or continuing their academic career in the land of Beethoven, Goethe and Kant. The results: The DAAD's Information Centre has measured a reduced workload since Dany's launch and visitors are happy about the additional background information they receive on everyday life in Germany. Read more Try it out
DAAD: Studying all over the world with Luzie Interactive Assistant Luzie guides visitors through the German Website of the German Academic Exchange Service (DAAD) and answers general questions posed by potential German students and scientists who would like to begin or continue their academic career outside of Germany. Try it out
Depesche: Diddl makes giant leaps Mascot Diddl loves to talk about himself and his friends in Cheesecake land and all kinds of spritzsprudelspaßiges entertainment with his friends at his Käsepäitsch. Virtual Diddl is a constant favourite among users: Since his "birth" in the summer of 2001 the Interactive Assistant has carried out more than 2,500,000 conversations with Diddl fans! Because the chats are usually somewhat long, Diddl has had to process well over 40,200,000 accesses. If he had carried out the conversations one after the other he would have been busy almost 900,000,000 seconds (or 30 years). Try it out (choose "Plauderecke" and then "Sprechstunde")
Discapnet: Interactive Assistant Toni at your service! Visiting www.discapnet.com, you will find Interactive Assistant Toni helping visitors navigate Europe's largest Website for handicapped persons. Discapnet is a non-governmental Spanish organisation dedicated to equal opportunity for the handicapped, and belonging to the Spanish foundation for the blind ONCE. Toni knows all about rights for handicapped persons, helps with the search for employment and can give valuable tips on how and where persons with handicaps can receive assistance. Try it out
DKV Seguros: Your health care specialist Sara At DKV Seguros Website, the Spanish daughter of the DKV (Deutsche Kranken Versicherung), Interactive Assistant Sara functions as a simultaneous host, consultant, navigator and search engine. Among her many capabilities she can, if asked, list physicians and hospitals, search for a nearby pharmacy, look up technical terms in a health encyclopaedia, work out a health plan together with the user and offer advice about the products of DKV Seguros or answer general health questions. She also assists in filling out formulas and can refer interested customers, along with the dialogue transcript and contact data via Email, to the contact centre. Try it out
E.ON: Elin supplies you with answers E.ON Sweden offers residential customers in Sweden electricity, natural gas and district heating. They get lots of questions from customers and in order to reduce the frequently asked questions to E.ON´s customer service, they implemented the Interactive Assistant Elin on their Website. She answers questions about E.ON´s products and services 24 hours a day. Read more Try it out
Elbot: Humans are simply ridiculous! Elbot, the great grandfather of all Interactive Assistants and winner of the 2003 Chatterbox Challenge contest, became the first natural language dialogue system on the German Internet. Be amused by the cheeky robot's surprising views and absurd comments about current events - either in English or German. Try it out
Epson Store: FAQ Bot technology with Wigald Boning Epson Deutschland GmbH counts to the leading suppliers of products and solutions in the area of print and digital processing and offers its customers an optimal orientation in the virtual Epson Store. As an FAQ-Bot Wigald Boning handles the usual small talk area as well as answering up to 150 questions, either via mouseclick in a structured FAQ tree or free text inputs. Inquiries that were not understand are sent, upon customer request, directly to customer service. Try it out
Försäkringskassan: Want to benefit? Ask Hanna! The Swedish Social Insurance Agency have implemented the Interactive Assistant Hanna on their Website to help users navigate and to give information about social insurance, how to apply for benefits and to answers questions concerning e-legitimation. Read more Try it out
Hamburger Bücherhallen: INA helps without barriers Interactive Assistant INA helps customers to quickly and easily find their way through the comprehensive Internet Portal at www.buecherhallen.de, and gives information about Hamburg's network of public libraries including the central library and more than 30 branches, book buses, children's library as well as youth library. The public library designed the portal to take into account any type of handicap and special need, enabling comfortable and barrier-free access for as many customers as possible to the information they require. Try it out
IKEA: Buying or just browsing? Ask Anna in 18 languages! On IKEAs webpage in 24 countries worldwide you meet Anna, the Interactive Assistant who is an expert on questions regarding this world leading retailer. Anna answers questions about IKEA products, prices, sizes, delivery, spare-parts, opening hours etc. Her answers are given in English, Danish, Dutch, Japanese, Chinese, Russian, Hungarian, Finnish, Norwegian, Swedish, German, Czech, Slovakian, Italian, Polish, Portuguese, French and Spanish. Anna knows when your local IKEA restaurant is open and what they serve for lunch! Try it out
La Redoute: How to sleep comfortable? Ask Emma! On the Website of France's No 1 Fashion Collection - La Redoute - users can seek help from the Interactive Assistant Emma when they are looking for beds, mattresses, bed sets and accessories from the online shop. Try it out
MASmóvil: Talk to Marta MASmóvil the new Virtual Mobile Operator in Spain focus on young and dynamic people and use the Interactive Assistant Marta on their Website to help customers with information about the service, prices and advantages as well as general navigation on the Website. Marta also has a strong and funny personality and can handover users to an operator using Agent Based Chat. Try it out
Municipality Assistants: Online Assistance to citizens In 20 municipalities in Sweden citizens can get information online about their municipality and services via out Interactive Assistants. One of the municipalities is Malmö, the commercial centre of southern Sweden and an international city. On Malmö´s Website you can ask questions to the Interactive Assistant Sara. She has an extensive Knowledge base, and if Sara can´t help the user, she is able to turn users over to customer service through chat. Malmö has been chosen IT-Municipality of the Year in Sweden 2005. Thousands of citizens are continuously using the new self-service channel every month since launch. Read more Try it out
NTT East: Meet Miss Suzuki! Interactive Assistant Miss Suzuki is working for NTT East, one of the major telecom companies in Japan. She answers questions about NTT East, about its variety of products and services and soon she will be able to search by keywords within the NTT East Website when she detects that the user needs the further information. Try it out
Opplysningen 1881: Need a hotel for the night? Ask Sara! 1881 is one of Norway´s biggest "yellow pages"-services and Asol´s Interactive Assistant Sara, was launched on their Website in April 2007. Sara helps users to find addresses, telephone numbers, restaurants, hotels and more. She likes to chat about films, music, sports, love and life in general, and to make sure she´s not missing out on anything, she has a Facebook account and she´s on MSN! Try it out
RATP: Sylvana - A real virtual HR assistant RATP is a public transport company in Paris and for their Intranet site we have developed an Interactive Assistant called Sylvana. She is the HR assistant and helps the HR managers dealing with specific HR topics such as disciplinary matters, shop steward elections and more. As well as answering questions, she proposes related topics and a link to the reference document.
SAS: Fly away with Eva! One of the leading airline companies in Scandinavia - Scandinavian Airlines - use the Interactive Assistant Eva on their Swedish Website to help customers with information about flights, check-in, payments and general navigation on the Website. Try it out
Schwäbisch Hall: A talking fox in action! The Building and Loan Fox of Schwäbisch Hall is an integral part of the comprehensive customer support package of the largest German building and loan company. The virtual Fox is also ready for a personal chat and presents himself as a kind and caring family father. Try it out
Skandia: Get your finances right with Ebba! Skandia is one of the world´s leading independent providers of quality solutions for long-term savings, and they offer products and services that meet their customers´ needs for savings solutions and financial security in various phases of life. On Skandia´s Website you find the Interactive Assistant Ebba whose current knowledge include questions regarding services, electronic identification and technical problems. Try it out
Slovenian Tax Authority (DURS): Need some tax advice? Ask Vida! This Slovenian project is the first Artificial Solutions project which includes all our solutions. We successfully built and put into production Interactive Speech Assistant and the Interactive Chat Assistant VIDA with Email Processor and NTRsupport for DURS - Davčna Uprava Republike Slovenije (Slovenian Tax Authority). Try it out
Statens Vegvesen: Road-tax question? Ask Ida! Ida is the Interactive Assistant of the Norwegian Public Roads Administration. They needed someone who could guide the customers on their Website. Ida answers questions about road-tax, safety in car, import-taxes on cars and lots of other questions about cars, motorbikes, snow scooters etc. She also answers general questions about the Norwegian Public Roads Administration. Try it out
Tele2: Sara gives a helping hand Tele2 is Europe's leading telecommunication operator and delivers products and services within mobile communication, Internet, computing, cable-TV etc. To help out with their customer service, the Interactive Assistant Sara helps customers online. Sara answers questions about Tele2´s services and pay-as-you-go cards. Try it out
Telenor: Communication issues? Ask Emma! Telenor is one of the leading suppliers of telecommunication services and mobile services operating in 13 countries. In Sweden they offer anything from broadband services and mobile services to computer and land-line services. If their customers have questions they can ask the Interactive Assistant Emma online about pay-as-you-go cards, subscriptions and other services. Try it out
The Swedish Customs: Anything to declare? Ask Sandra! With their English and Swedish speaking virtual customs official Sandra at the Internet page www.tullverket.se, Swedish customs has established an information service that is aimed at Swedish vacationers as well as international customs officials requiring information regarding the import of goods into Sweden. Since the import and export conditions are dependent on the country one is traveling from Sandra offers an individual consultation. Sandra is also a travel assistant and answers passport questions for users on the Website of two travel agencies; Fritidsresor and Vingresor. Read more Try it out
The Swedish National Tax Board: How to report my income-tax? Ask Erik! Once a year, when private persons do their income taxes, the Swedish National Tax Board is answering a large amount of questions regarding the income-tax return and the form. During this period the Interactive Assistant Erik goes online to answer questions about private persons income-tax return. Erik has also marketed e-signatures in collaboration with more than 20 banks, and he is able to hand over technical questions, via chat, to real operators. Erik is seen as a digital co-worker amongst the employees of the Swedish National Tax Board. He has had positive media coverage (TV, radio, newspapers etc.) and he was also awarded as best internal idea at the whole Swedish National Tax Board 2003. Read more Try it out (Erik is only online during the two months of tax declaration period)
Vägverket: Need new driver´s license? Ask Anna! The Interactive Assistant Anna answers questions about the responsibilities and tasks of the Swedish Road Administration, driver´s licenses and shows visitors around the Vägverket-Website. Read more Try it out
