Security is an important issue with remote support customers. We assure that all data exchanges are completely secure between your support representatives and your customers, both during and after any support session. The 256bit AES encryption and strict security measures incorporated refuse unauthorized personnel access to your data, programs and systems. With this solution you do not have to open ports, change your network or firewall configuration or modify NAT tables.Security measures are implemented on three levels:
Secure Access
NTRsupport limits the access to all its utilities through logins and passwords. Administrators can elect different access privileges and IP ranges for each operator. Passwords are stored encrypted and do not travel across the Internet.
Secure Data Transfer
This solution ensures total security by coding data before transfer using the user's password. NTRsupport uses strict security algorithms and offers an optional added security level for especially sensitive cases.
During remote control sessions packets are sent and received via a TCP connection. Using the Rijndael Advanced Encryption Standard algorithm, packets are encoded before sending and when the session finishes no data remains.
Secure Data Storage
The data is also stored in the database in a coded form. Rapid decoding allows for instant retrieval when an administrator needs to consult the session data.
