By pressing your live contact button, placed on the web or in your e-mail signature, your customer can get in touch with you instantly, through chat, VoIP or videoconferencing. You can give on-demand remote costumer service, sales assistance or technical support as if you were sitting right next to your customers or remote employees.

This solution is available in two forms - Web Care and Technical Support.  

Web Care helps you to reduce repeat calls on the same issue and decrease call escalation. You can help your customers navigate on your website, upload customer files for quick analysis and make faster problem definition and resolution. more»

Technical Support allows you to take over your customers' computer. You can provide off-site technical support without having to leave your office. On site visits are decreased, saving time for both you and your customer. more»

Security is an important issue with remote support customers. We assure that all data exchanges are completely secure between your support representatives and your customers, both during and after any support session. more»