Paris ,France- Tetco-Voxpilot, a software vendor of video-voice-data solutions, today announced its exclusive partnership with Artificial Solutions, an international service provider headquartered in Barcelona, for its Open Media Platform. The licensing contract allows Artificial Solutions to base its automated customer service on the Tetco-Voxpilot Open Media Platform (OMP) for voice and video solutions. The combination of the Tetco-Voxpilot high-performance and open standards OMP with Artificial Solutions´ interactive solutions brings the most cutting edge solution to the automated customer service market.
 
Artificial Solutions implements the Customer Service Optimization (CSO) solution that allows their clients to offer better customer service at lower cost. CSO makes it possible to offer the best combination of digital and analogue service in the best service channel for each customer situation.
 
The service channels include chat, e-mail and phone and can be either fully automated, semi-automated or manual. Based on advanced natural language processing, Artificial Solutions is currently using Tetco-Voxpilot´s Open Media Platform under license for the development of their voice and video solutions. For example, an automated agent has been installed at the Tax ministry of Slovenia (DURS) in order to help Slovenian citizens in the different steps of their requests.
 
“With the speech recognition system, we are capable of decreasing the burden of tax-advisors by automated answering of the most simple and frequently questions asked.
 
During the period between 1. January 2008 and  27. September 2008, 6.766 calls were received and 14.046 questions were asked, where 3.017 driven dialogues were performed.  The recognition success rate in this period was 63,7 %," said Danilo Györköš at the Tax Ministry of Slovenia (DURS).
 
Tetco-Voxpilot is fully dedicated to the interactive video-voice-data convergence market with an aim to bring any message, anywhere, on any network at any time. Tetco-Voxpilot´s unified communications applications are based on a non-proprietary and network agnostic Open Media Platform (OMP) which ensures compatibility with legacy IT infrastructure and telecom networks for developing new communication solutions. The Open Media Platform is the first platform certified by the VoiceXML Forum. The OMP is VoiceXML and CCXML compliant. It supports voice recognition, TTS and has video media capabilities.
 
“Artificial Solutions is an important solution provider of advanced next generation automated speech recognition solutions. We are proud to license our Open Media Platform to Artificial Solutions in order to offer a wider range of unified communications tools to businesses", said Laurence Lari, International Director at Tetco-Voxpilot. “In crisis periods, cost savings tools and new customer experience are a major priority for growing businesses."
 
“We have identified Tetco-Voxpilot as a solid partner in our effort to develop advanced solutions that will allow our clients to offer better customer service at lower cost. Working closely with the Tetco-Voxpilot team allows us to bring voice and video based customer service to the next level," said Johan Åhlund, CEO at Artificial Solutions. 
 
“The speech recognition solution is the most specific and technologically most impressive communication channel between payables and the Slovenian Tax Authority. The link between the public telephone network and the speech recognition system is being managed by Tetco-Voxpilot´s IVR platform," said Danilo Györköš at the Tax Ministry of Slovenia (DURS).

Telekom's TIA (Telekom's Interactive Assistant) has been launched!
April 1st, 2009

TIA is a new solution for the users of Telekom Slovenije who are looking for solutions or answers regarding their electronic communications online. TIA presents a new type of help for users, which Telekom Slovenije will be introducing on the 1st April as the first operator in Slovenia on the www.siol.net web portal, and after the revamping is complete, also on www.telekom.si.

You can visit TIA here: http://www.siol.net/storitve.aspx

Emma at Tromsø municipality (Norway) launched today!
March 30th, 2009

Today Artificial Solutions launched the Municipality Assistant, Emma, at Tromsø municipality in Norway. This is the second municipality in Norway to incorporate the CSO solution.

You can visit Emma here: http://www.tromso.kommune.no/

Artificial Solutions to host Customer Service Event in France
March 24th, 2009

On April 7th, Artificial Solutions will be hosting an event with CLADIS (Club of Customer Service Experts in the North of France) and Martial Le Hiress, Head of Customer Relationships at IKEA France. This will be an opportunity to discuss about “Virtual Agents helping to improve Customer Relationship Management".   The event will take place at: La Cité des Echanges, 40 rue Eugène Jacquet — Marcq en Baroeul (Near LILLE) from 18:00-20:00.

Launch of Integrated VDA, Emma at the European Consumer Centre Denmark
February 26th, 2009

The virtual dialogue agent Emma has now been integrated into the Forbruger Europa web site. This makes Emma the first of our live assistants to use our newly developed Dynamic Content Support technology. Dynamic Content Support eliminates the need for reloading the page for each answer since the answer text and graphics are dynamically updated using AJAX technology.

You can visit Emma here: http://www.forbrugereuropa.dk/

Toni at Discapnet now also offers Text-To-Speech Solution!
February 24th, 2009

TONI, the Virtual Dialogue Agent developed for Discapnet (www.discapnet.es), has now improved his knowledge and technology level with the implementation of Text-To-Speech (TTS). Discapnet belongs to a Foundation of the ONCE group, a huge organization of blind and disabled people, very well known in Spain.

Nora at Chess Communication was launched this week! (Norway)
January 28th, 2009

On Wednesday 28th of January 2009 Nora had her first day at work as a virtual agent for the Customer Support at Chess Communication AS (www.chess.no). The Knowledge Base of Nora is fully in line with the new quality standards and includes the first version of Norwegian s-sized library, and she also passed a tough Cantoche integration test.

Nora also understands some Polish and Sami language, but nevertheless, the Norwegian speaker is the one who will get the most of out of her...