Are growing customer service costs a major problem for you? Do you have difficulties with managing the ever growing volume of incoming Emails and telephone calls? Are you worried about your customer satisfaction and the quality of your Customer Service? Artificial Solutions helps larger organisations and companies to drastically reduce their customer service costs while at the same time increasing customer satisfaction. These results are achieved by implementing the CSO, (Customer Service Optimization), concept that enables efficient optimisation between the various service channels such as Chat, Email, Phone and Web as well as optimisation between automated, semi-automated and manual service in all these service channels.
The applications used in the CSO concept are based on advanced natural language processing and include the Interactive Chat Assistant, NTR Support, the Email Processor and the Interactive Speech Assistant. The knowledge used by these applications is managed in the Web-based knowledge management tool CSO Knowledge and the statistics and log files generated from the applications can be viewed and analyzed in the Web-based tool CSO Analysis.
Implementing CSO will generate drastic cost savings while at the same time improving customer satisfaction. Our clients are typically cutting their customer service costs by 15-25% and all customer surveys our clients have carried out show outstanding customer satisfaction.
We work with many well-known clients from industries such as telecom, banking, insurance, consumer goods, public sector and utilities in over 20 languages worldwide.
We are a young, international company with highly dedicated professionals, representing over 30 nationalities and with operations on a worldwide level. Our offices are in Stockholm, Barcelona, London, Paris, Hamburg, Amsterdam, Copenhagen, Lille and Madrid. New offices will soon be opened in Milan, Tokyo, Ljubljana and the US.
