Artificial Solutions Positioned In TheVisionary Quadrant Of Leading Analyst Firm’s Magic Quadrant For CRM Web Customer Service

Showing a change in drivers for optimizing web customer service the report notes, “An interesting observation between the 2010 and 2011 Magic Quadrant research is that buying behavior today favors the deployment of new channels to reach new customers than that of cost saving, which was the primary decision making driver in 2010.”

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