Utilities

With increasing competition and readily available price information, Utilities' customers are becoming ever more demanding and customer service often struggles to keep pace.

Increasing volumes and diversity of customer queries makes it difficult to control the costs and improve the efficiency of customer service processes.

Our Teneo customer interaction suite is designed to help you control, manage and reduce customer service costs whilst maintaining and improving customer satisfaction levels. Much of the support service you offer today to your customers can be automated, but it is crucial that any virtual solution is intelligent and capable enough to uphold your brand values by effectively answering your customers' queries online.

Our Natural Language Interaction engine ensures that we can automate various customer interaction channels using virtual assistants (Teneo Virtual Assistant), intelligent web contact forms (Teneo eMail Optimizer), agent based chat (Teneo Chat), email management (Teneo Easy Reply) and more.

Artificial Solutions has helped some of the world's most successful utility providers optimize their customer service. For example, one of Germany's leading utility providers has over 1.3m customers and has been using an Artificial Solutions powered virtual assistant to help with customer service since 2003.