Retail

In most retail markets, a company's website has become not just an important communication tool but a crucial selling point. And, if a customer is purchasing items over the web, they also expect efficient online customer service.

Our virtual sales agent helps drive traffic to your website and once there, assist them in the sales process, and can even support the processing of transactions.

Of course, customer service is equally important in the retail sector and our customer service optimization solution is designed specifically to help you control, manage and reduce customer service costs whilst maintaining and improving customer satisfaction levels.

Artificial Solutions has helped some of the world's most successful retailers to not only reduce costs and increase customer satisfaction, but also to develop truly integrated multi-channel customer service processes that significantly enhance customer experience and brand value.

For example, Artificial Solutions has implemented what is probably the world's most sophisticated virtual solution for a leading international retailer, deploying their virtual assistant in 21 different languages in over 30 countries and participating in over 14 million conversation a year, saving an estimated €10m per annum.