Public Sector

Increasing accountability and pressure to become more accessible to the citizens has pushed Public Service organizations to face challenging changes in the way they interact with their users. The massive increase in the use of the Internet and the emergence of a true 24/7 consumer culture means that providing accessible and accurate information has become a major priority.

Every part of the public sector - from Tax to Tourism, from Education to Waste Disposal - is trying to achieve the seemingly incompatible objectives of continuing to drive cost efficiencies and at the same time providing new and more accessible information services.

Managing the increasing volumes and diversity of customer queries means that controlling the costs and improving the efficiency of Customer Service processes can be difficult to achieve.

Artificial Solutions has been providing virtual solutions to the public sector for a decade and the results are impressive. For example, Sweden's Department for Social Services, Försäkringskassan, first introduced a virtual assistant from Artificial Solutions in 2000, it is now successfully automatically answering over 2.7 million enquiries every year with an impressive 96% success rate - representing an enormous cost saving for the organization.

Underlining our expertise in the public sector, we were recently commissioned to create a virtual mayor as part of a project to demonstrate the future of e-Government as part of the European Union and Spanish Government backed EUREKA program.

Indeed, public sector customers include the Slovenian Tax Authority, Norwegian Road Administration and the Swedish national Tax Board and Brent Council.