Project Management Services

We firmly believe that sound project management is essential for our clients to derive all the competitive advantages that Teneo brings.

Having completed many hundreds of implementations, our Professional Services team is uniquely qualified to deploy NLI (Natural Language Interaction) solutions that deliver a fast return on investment. Our Project Managers use best practice to deliver outstanding results, applying the five Project Management Institute processes essential to every project - Initiating, Planning, Executing, Controlling and Closing.

Project management aligns Teneo functionality with customer needs, to enhance your customers' experience of your organization and to boost sales. Our service manages all the phases of the implementation, as follows:

• Planning to review the overall project strategy including the schedule, cost, risks and scope
• Definition of requirements to meet business goals
• Design, build, deployment and optimizations to generate the intelligence of the Teneo Interaction Engine
• Maintenance to ensure the knowledge base evolves to meet changing customer service needs