Implementation and Pilot Projects 

Investing in the Teneo platform is the first step towards creating a unique personality and service on your website. The next is to make sure it delivers all you expect. Teneo relies on expert implementation and skilful, routine maintenance to sharpen its intelligence and make sure it always delivers relevant and useful services to your customers.

Based on more than 10 years' experience, Artificial Solutions' own methodology spans a lifecycle of continuous improvement.

Implementing an intelligent virtual assistant to help represent your business is completely new territory for most businesses. You need proof that it works. So we can offer to develop a pilot project in order to test the strengths of Teneo in an environment that properly reflects the complexity and dynamics of your business, and is sufficiently challenging to benchmark all Teneo's NLI attributes and capabilities within a realistic cost and timescale.

Our team of implementation experts will work with you to identify a subset of your overall customer service offering that once automated, will illustrate how a Teneo Virtual Assistant might complement your existing contact center. Of course, the pilot itself should be reusable and scalable to a larger operational system so work invested in a pilot can be re-used as you progress to a full scale implementation. Pilots that stretch over a long time risk loss of focus - we aim to complete yours in eight to ten weeks.

The project will fully involve your staff in evaluating results through a set of Key Performance Indicators or Critical Success Factors - and give you the confidence to pursue the development of Teneo applications that have been shown to deliver real business benefit.