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Making Technology Think

Our Vision: Making Technology Think

This Whitepaper looks at what opportunities the always connected consumer presents and how you can use Natural Language to maximize these for your enterprise.

 
 
 

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The Natural Language Opportunity

The Natural Language Opportunity

Consumers are now driving how they communicate with businesses, and companies face a choice between dealing with this changed order, or falling behind and allowing more nimble competition to step in.

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The Rise of the Conversational Assistant

The Rise of the Conversational Assistant

This whitepaper, using independently commissioned research, looks at the current use of voice assistants by consumers and considers the implications and likely changes in the near future.

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Top 10 AI Questions for EnterprisesTop 10 AI Questions for Enterprises

In this paper, we discuss some of the key questions that enterprises need to answer to remain on the AI playing field.

 
 
 
 
 

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Key Challenges Facing Retailers in The Online WorldKey Challenges Facing Retailers in The Online World

This White Paper outlines the four major challenges facing online retailers looking to address customer service and support while cutting costs, reducing basket abandonment and increasing sales per customer.

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What consumers want from online customer serviceWhat Consumers Want From Online Customer Service

Today, customers want their questions answered faster, have a growing appetite for usable self-service and insist on a much better overall experience whether via the telephone, web or mobile.

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The Impact of NLI on Connected Consumer GoodsThe Impact of NLI on Connected Consumer Goods

Domestic appliances, video games, TVs and Sat Navs can all be equipped with NLI capabilities which take any existing “intelligence” and enhance it to exciting new levels of interaction and personality.

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Natural Language Interaction - Customer Service EvolvedNatural Language Interaction – Customer Service Evolved

We explore the business imperative of providing great customer service, the challenges to that and the opportunity that NLI technologies offers us by raising satisfaction levels and efficient usage of current assets.

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Communication The New Art of Business SurvivalCommunication The New Art of Business Survival

Communication is the vital element in relationships; and how businesses must establish contact and then carefully nurture it in order to thrive and drive long term engagement with their customers.

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