Shell turned to Artificial Solutions to discover how they could take advantage of artificially intelligent, humanlike digital employees to transform their customer service.
Interview with Elbot
Karl-Johan Byttner, of Swedish business magazine Veckans Affärer met the robot Elbot from Artificial Solutions – and received answers to some key questions.
Technology Giants’ Digital Assistants will beat Google
The struggle is about power over our personal data. Rebecca Jonsson believes that whoever manages to create a digital assistant that becomes an alternative entry point to the Internet is the future winner.
The Nordic’s biggest online car parts retailer Skruvat, uses Teneo to gain a greater understanding of its customers, improve how information is delivered on its
website and reduce enquiries to its contact center.
A Virtual Assistant, fully integrated with all service channels, including social helps Widiba to fully understand its customers and share the information across channels.
Ask Anna is one of IKEA’s most versatile employees. Developed in conjunction with Artificial Solutions over the last nine years, Ask Anna converses in 21 languages and assists customers on IKEA’s website.
With an innovative self-service concept, E-Post now guarantees that users obtain the desired information instantly around the clock: via Jana, the Virtual Assistant.
Eve helps Yello Strom’s customers with all types of queries, from explaining their invoice and giving advice on the latest energy saving tips to making an appointment.
The Co-operative Banking Group
Most virtual assistants are external facing, helping customers on a website or via a mobile phone find the right answer to their queries, but Mia is different. She lives on an Intranet.
66% of Telenor’s customers said they would come back to Emma directly if they had another question, which means she’s rather busy. In fact, Emma single handedly answers nearly 5000 questions – every day.
Norwegian Public Road Administration
NPRA was struggling to manage an increasing volume of calls, coupled with restrictive public opening hours. A virtual assistant by the name IDA came to the rescue!
Servei d’Ocupació de Catalunya (SOC)
Visitors to the website of SOC can chat to Sandra as if she were a real person, and she’ll clarify any ambiguity or confusion, before providing the answer.
Working alongside Alfa Romeo’s marketing agency DM Group, who were responsible for the website, Artificial Solutions developed male and female Virtual Assistants named Giulietta and Tazio.
Burson Marsteller, the brand’s Italian PR agency, created an interactive viral game based around two Virtual Assistants developed by Artificial Solutions.
BuyVIP created an online research project supported by virtual assistants from Artificial Solutions to attract more consumers’ attention than a traditional online survey.
With an enormous library of responses, an ability to understand what people are asking and a strategic position within the organization, Hanna has swept away the competition at Försäkringskassan.
Slovenian Tax Authority (DURS)
Enabling taxpayers to solve many of their own queries online using Artificial Solutions’ intelligent virtual assistant has transformed the Slovenian tax authority’s image and provided some surprising benefits.