Virtual Assistant Capabilities

Integrated online transactions

Teneo applications work seamlessly with your existing CRM, financial, order processing and other systems designed to speed up and streamline your service to customers. Teneo is smart enough to set up - and complete - whole transactions on behalf of customers within a single, online interaction.

Whatever your contact center agents can do, Teneo can do.

Incident Manager

When extreme events bring everyday services to a standstill, customers head for your website to look for the latest information. If they don't find it, their next step is to phone or email, stressing networks and agents to the limit. With the Incident Manager, you can simply adapt your Teneo Virtual Assistant to provide people with vital, instant reassurance in emergency situations to explain what is happening and provide regular updates. And above all, these changes and additions can be made immediately.

Search Engine Integration

Your Teneo Virtual Assistant can be set up to gather extra information from your website's search engine or even from the wider web to provide an additional source of response for your customers.

Feedback Management

Your Teneo Virtual Assistant can capture feedback naturally, during a normal conversation - by dropping in a simple question at the appropriate time. This is far less intrusive and more likely to get an answer than a pop-up window that the customer must close before moving on.

The Teneo Virtual Assistant may also ask your customer to rate the service, say, from one to five stars, to click if an answer did not answer the question, and to leave comments for later analysis by Teneo Insight.