Introducing Teneo Social Media

When it comes to social media, our NLI technology can deliver flexible solutions to suit your organization.

Whether it's conversing with customers on your Facebook page or responding instantly to comments on Twitter, Teneo Social Media can help you be proactive in how you engage with your customers - whatever the medium.

Our research indicates that people respond positively to automated messages even with mediums such as Social Media where person to person contact is normally demanded, so long as it is clear that it is not a live agent and that the response provides actionable advice.

By searching through aggregated social media content for keywords, our NLI technology can understand the sentiment behind the comment and respond appropriately, whether that's providing helpful information, a link to a website or a telephone number for example.

Obviously no one wants to turn a drama into a crisis, so Teneo Social Media can be adjusted to ensure only content posted that has the highest probability of being understood completely receives the automated response.

Our Virtual Assistants are not only intelligent, they're adaptable too and can help represent your brand embedded into your Facebook page where they can offer advice on your services or products and even take customers back to your website to purchase.

Whether it's helping with customer queries on your Facebook page or the starring role as gaming figure as part of a viral campaign, your Teneo Virtual Assistant is just as social as your customers.