KEY BENEFITS

Teneo Insight cuts through the complexity of analyzing thousands of conversations to find out what your customers are asking - and how well your VAs are measuring up to their needs.

GET MORE FROM YOUR VIRTUAL ASSISTANT

Your Virtual Assistant is smart and efficient, able to handle thousands of customer queries a day. But like any contact center agent, he or she needs all the right information to hand to come up with instant and intelligent answers. As the first ‘person' your customers talk to, your Virtual Asistant needs to make a strong and lasting impression.

By analysing the conversations they have with customers, Teneo Insight enables you to identify and fill gaps in their knowledge, and systematically improve their competence as a brand ambassador and customer service agent.

KNOW YOUR CUSTOMER

Web analytics tools can tell you a great deal about how customers behave online, but they won't tell you much about how customers express their needs in conversation.

Teneo Insight explores text transcripts of many live conversations to build a clear picture of what customers are asking for - and how. This is powerful knowledge that can influence everything you do for your customers - from online service and support to sales, marketing and operations.

ACT FAST

Teneo Insight makes light work out of analyzing huge and complex files. You can pick up, follow and react to trends dynamically - in real time. The system rapidly reads and interprets dialogue in the context of each and every conversation. And this gives you the power to act fast in the here-and-now of your market.

Thanks to Teneo Insight, your Virtual Assistant never has to run to catch up. He or she is always ahead of the game.