Introducing Teneo Insight

Teneo Insight is an extremely fast, powerful analytics and reporting application that gives you valuable insight into your customers' needs and behaviour by tracking and analyzing customer conversations.

What are the most frequently asked questions by your customers? When they look for information, what's missing? Is your website working for them - does it navigate naturally? How often do they come looking? What more can you do to make sure your virtual assistant delivers a great customer experience, every time? Teneo Insight can tell you. It's a fast-acting, intuitive web-based tool for analyzing how users typically interact with Teneo Virtual Assistants and other solutions.

Use it to understand what your customers want - and then use that knowledge to built greater intelligence into your virtual assistant.

• Find out what makes customers tick
• Use customer feedback to build more intelligent virtual assistance
• Track and improve your performance to meet changing customer demands

To learn about how Teneo Insight can help your business visit the Teneo Insight's key benefits page. 

Teneo Insight automatically analyzes vast amounts of free-format, natural language data gathered from recorded transcripts that have taken place in the various Teneo applications.

Then, using the powerful natural language interaction capabilities of the Teneo Interaction Engine, it interprets what these conversations mean, automatically tagging and categorizing information to reveal trends, issues and business insight that would be almost impossible to gather through other means.

For example, it can generate reports to track the number of interactions, list the top most frequent questions and responses and categorize questions for further analysis. It'll include things like conversation types, resolution performance, channel preference, customer satisfaction, and more. You can examine all this in fine detail, including the conversations themselves, to understand how customers interact with your company and what they think of your products and services, and also to learn and anticipate the kind of questions customers typically ask when contacting you online.

To learn more about how does Insight works, visit the how to use Teneo Insight page.