- BBVA presents Nathalie, their new Virtual Chat Agent
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Jul 12, 2010
BBVA's Innovation Department in Spain has launched a Virtual Chat Agent solution for their new Intranet. more
- Artificial Solutions appoints new CEO
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May 11, 2010
The Board of Artificial Solutions is today delighted to announce the appointment of Lawrence Flynn as new CEO. more
- Johan Åhlund presented CSO concept at Spanish Events
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Apr 21, 2010
Along with Fernando Gallego, Sales Director for the Iberia market, the CEO of Artificial Solutions spoke at TECNIMAP and ADP about the future of Customer Service. more
- Customer Service Optimization (CSO) Concept featured on Customer-Strategy.co.uk
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Feb 26, 2010
Artificial Solutions CEO, Johan Åhlund, explains how CSO can help your business to thrive. more
- Knowledge Engineer, Fred Roberts, honored as Outstanding Alumnus ’84 at NKU
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Feb 25, 2010
Fred Roberts is the creator of Elbot, the 2008 Loebner Prize winner. more
Sella Bank wins first prize for “Innovation Project”
Jan 22, 2010
On January 20th, Artificial Solutions' Italian client, Sella Bank, was awarded first prize in the category "Innovation Project" at the Customer Management Multimedia Competence's (CMMC) yearly contest.
The reason behind giving the award to Sella Bank is their implementation of a Virtual Chat Agent (VCA) from Artificial Solutions in the Web channel for managing customer relationships and support for effective information flow. The VCA, Stella, which is part of Artificial Solutions' CSO product suite, gives support to thousands of concurrent users in a human like manner and is proving to significantly reduce the cost of customer care.
CMMC, who arranges the contest, has been active since 1997 working with consultancy for communication between companies and customers and between public companies and citizens. The contest rewards the best practice for those Italian companies that have implemented innovative solutions for Customer Relationship using the online channel.
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