- BBVA presents Nathalie, their new Virtual Chat Agent
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Jul 12, 2010
BBVA's Innovation Department in Spain has launched a Virtual Chat Agent solution for their new Intranet. more
- Artificial Solutions appoints new CEO
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May 11, 2010
The Board of Artificial Solutions is today delighted to announce the appointment of Lawrence Flynn as new CEO. more
- Johan Åhlund presented CSO concept at Spanish Events
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Apr 21, 2010
Along with Fernando Gallego, Sales Director for the Iberia market, the CEO of Artificial Solutions spoke at TECNIMAP and ADP about the future of Customer Service. more
- Customer Service Optimization (CSO) Concept featured on Customer-Strategy.co.uk
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Feb 26, 2010
Artificial Solutions CEO, Johan Åhlund, explains how CSO can help your business to thrive. more
- Knowledge Engineer, Fred Roberts, honored as Outstanding Alumnus ’84 at NKU
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Feb 25, 2010
Fred Roberts is the creator of Elbot, the 2008 Loebner Prize winner. more
Launch of Agent Based Chat store terminals for SFR!
Oct 23, 2008
An Agent Based Chat pilot solution was launched for our French client SFR on the 23rd of October. SFR, who is a mobile phone operator and the French partner of Vodafone, can now offer customers chat using store terminals in three of SFR´s stores. Two test-stores are located in Paris and one test-store is located in Lille.
The goal with the chat is to handle all non-sales issues that customers can have when coming to the store. The sales-staff will direct the customer to a terminal from where he can click to chat with an agent, based at SFR's call center, who will help him access his account, find the adequate information-page on the SFR website and assist the customer with the ordinary client service tools used in the call center.
The pilot period is of one month. If this proves to be efficient, SFR could investigate in deploying this service to its some 700 sales-points in France.
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