BBVA presents Nathalie, their new Virtual Chat Agent

Jul 12, 2010
BBVA's Innovation Department in Spain has launched a Virtual Chat Agent solution for their new Intranet. more

Artificial Solutions appoints new CEO

May 11, 2010
The Board of Artificial Solutions is today delighted to announce the appointment of Lawrence Flynn as new CEO. more

Johan Åhlund presented CSO concept at Spanish Events

Apr 21, 2010
Along with Fernando Gallego, Sales Director for the Iberia market, the CEO of Artificial Solutions spoke at TECNIMAP and ADP about the future of Customer Service. more

Customer Service Optimization (CSO) Concept featured on Customer-Strategy.co.uk

Feb 26, 2010
Artificial Solutions CEO, Johan Åhlund, explains how CSO can help your business to thrive. more

Knowledge Engineer, Fred Roberts, honored as Outstanding Alumnus ’84 at NKU

Feb 25, 2010
Fred Roberts is the creator of Elbot, the 2008 Loebner Prize winner. more

Sella Bank wins first prize for “Innovation Project”

Jan 22, 2010
On January 20th, Artificial Solutions' Italian client, Sella Bank, was awarded first prize in the category "Innovation Project" at the Customer Management Multimedia Competence's (CMMC) yearly contest. more

Artificial Solutions to speak at the World e-Democracy Forum in Paris

Nov 30, 2009
The Swedish Embassy in France and the City of Paris host an event to share their experiences about e-dialogue. more

Artificial Solutions at TBiz workshop in Naples, Italy

Nov 29, 2009
On October the 29th Artificial Solutions attended the TBiz workshop "Web Assistant & Multichannel Strategy" with Morgana Caldarini, Digital Strategist, as keynote speaker. more

Artificial Solutions included in Leading Industry Analyst Firm's Magic Quadrant

Oct 26, 2009
Artificial Solutions, the leader company on Customer Service Optimization (CSO), is delighted to be part of Gartner's 2009 Magic Quadrant for E-Service Suites. more

Elbot in the BBC FOCUS magazine

Oct 07, 2009
Could the year 2015 be the year that Elbot, and other chatterbots like him, will be able to think on the same level as humans? more

Artificial Solutions goes social!

Sep 28, 2009
The leader company on Customer Service Optimization, announced today the launch of its corporate profiles in Facebook, Twitter, YouTube and LinkedIn. more

Artificial Solutions launches new and improved website

Jul 10, 2009
Artificial Solutions, the leader company on Customer Service Optimization, announced today the launch of its new and improved website at www.artificial-solutions.com. more

Artificial Solutions renews their agreement with Skandiabanken

Jun 29, 2009
We are delighted to announce that Skandiabanken, one of the leading providers of long-term savings and investments, has signed a new agreement with us. more

Canal Digital Norway signs a three years CSO contract.

Jun 18, 2009
Canal Digital is the largest TV distributor in Norway and offers both Cable and Satellite services. more

Artificial Solutions and Tetco-Voxpilot announced partnership

May 27, 2009
Tetco-Voxpilot, a software vendor of video-voice-data solutions, today announced its exclusive partnership with Artificial Solutions for its Open Media Platform. more

Telekom's amazing TIA (Telekom's Interactive Assistant) launched!

Apr 01, 2009
TIA is a new solution for the users of Telekom Slovenije who are looking for solutions or answers regarding their electronic communications online. more

Artificial Solutions to host Customer Service Event in France

Mar 24, 2009
On April 7th, Artificial Solutions will be hosting an event with CLADIS and Martial Le Hiress, Head of Customer Relationships at IKEA France. more

Launch of Integrated VDA, Emma at the European Consumer Centre Denmark

Feb 26, 2009
The virtual dialogue agent Emma has now been integrated into the Forbruger Europa web site. more

Toni at Discapnet now also offers Text-To-Speech Solution!

Feb 24, 2009
TONI, the Virtual Dialogue Agent developed for Discapnet (www.discapnet.es), has now improved his knowledge and technology level with the implementation of Text-To-Speech (TTS). more

Nora at Chess Communication was launched this week (Norway)!

Jan 28, 2009
On Wednesday 28th of January, 2009 Nora had her first day at work as a virtual agent for the Customer Support at Chess Communication AS (www.chess.no). more

MBA Julia was launched today at Nacka Municipality (Sweden)

Dec 15, 2008
Nacka municipality in Sweden have launched their new website, and with that their MBA Julia. more

MBA Lars is launched at København Municipality (Denmark)

Dec 02, 2008
Our new Danish MBA, Lars, is now online on http://www.kk.dk. more

Luna finally speaks the language of Goethe!

Nov 26, 2008
Luna Germany, the VCA for the German branch office of BuyVIP was born this month. more

Municipality Assistant Knud launched at Odense Kommune's website

Nov 17, 2008
This month, KNUD joined the family of Danish Municipality Assistants. Knud is guiding the citizens of Odense when in need of information about marriage, moving, passports, driver´s license, child care, family contributions, parking, health, etc. more

Virtual Dialogue Agent Stella launched at Moby.it!

Nov 14, 2008
A new Italian project was launched this month — the Virtual Chat Agent, Stella, is now online at the website for the Italian company, Moby. more

Artificial Solutions included in Gartner's “Magic Quadrant"

Nov 05, 2008
For the very first time Artificial Solution is included in the Gartner Group's “Magic Quadrant" for suppliers of E-service Suites. more

Launch of Agent Based Chat store terminals for SFR!

Oct 23, 2008
An Agent Based Chat pilot solution was launched for our French client SFR on the 23rd of October. SFR, who is a mobile phone operator and the French partner of Vodafone, can now offer customers chat using store terminals in three of SFR´s stores. more

Luna finally speaks the language of Dante

Oct 17, 2008
Luna, the Italian version of the VDA for BuyVIP Italy has been born! more

Elbot winner of the Loebner Prize 2008!

Oct 13, 2008
We are happy to announce that Elbot won the prestigious Loebner Prize for Artificial Intelligence. more

Municipality Assistant Maria launched in Säffle in Sweden

Oct 07, 2008
The municipality of Säffle in Sweden has joined the Artificial Solutions MBA family. more

Launch of Emma at the European Consumer Center Denmark

Sep 29, 2008
Emma from the European Consumer Center Denmark (Forbruger Europa) will be in charge of giving information and advice to people trying to learn more about their rights and obligations. more

Launch of a new MBA for Nyköping municipality

Sep 16, 2008
The municipality of Nyköping in Sweden has launched its“Fråga kommunservice". more

Luna at BuyVIP launched

Sep 09, 2008
BuyVIP is a private on-line club for users, selling very different kind of items with discounts between 30% and 70% on official prices. Luna's job at BuyVIP will be to answer general questions and in addition to that she has some very interesting and powerful features! more

Mia, the first Norwegian citizen assistant has been launched!

Jun 29, 2008
The Artificial Solutions MBA tool is now effective in Norway with the launch of the first Norwegian citizen assistant in Kongsvinger municipality. more

Scandinavian Airlines web agent travels to Norway

May 28, 2008
The successful assistant of SAS is no longer only available in Sweden but has also been launched on the company's Norwegian website. more

Anna Spain is now able to speak Basque

May 15, 2008
Another new feature for Spanish Ikea chat Assistant! more

Stockholm Visitors Board is launching a Virtual tourist office

Apr 23, 2008
Stockholm Visitors Board wants to offer faster and better service to the visitors in Stockholm with the new Live-Chat Service. more

Wigald Boning across the German borders!

Apr 17, 2008
The Epson Virtual agent is now available on the Austrian Epson Store after a good start on the German one. more

New Swedish MBA assistant!

Apr 08, 2008
The city of Gagnef is now part of the Swedish MBA family. The municipality has hired Agnes as a citizen assistant. more

UK Customer Services Research Program 2008

Mar 20, 2008
Artificial Solutions is undertaking a major research program in March-April 2008 to look at the key issues affecting Customer Service across six key sectors in the UK. The survey is specifically focused upon management, efficiency and cost issues associated with customer service processes across multiple channels. more

A new Assistant for the Catalan employment service

Mar 04, 2008
The virtual assistant Sandra Olesa is now available on the Catalan Employment administration to help people to find their way on the website but also to increase the communication capabilities of this administration. more

Anna from IKEA Spain available in Catalan!

Feb 26, 2008
After having learnt English, the interactive Ikea chat assistant for Spain is now able to help the Catalan speakers. more

Marta at MasMovil launched

Feb 11, 2008
MasMovil, the first independent cell phone operator in Spain, has hired Marta, an Artificial Solutions virtual agent, for its website. more

Austrian Tele2's Interactive Assistant at your service

Jan 23, 2008
Lisa, a new Artificial Solutions interactive assistant, has been launched on the Austrian website of the European telecom operator Tele2. more

Wigald Boning at Epson launched

Jan 15, 2008
Epson Deutschland GmbH is one of the leading supplier of digital printing products and solutions. more

Anna Spain speaks English

Jan 05, 2008
On Ikea Spain website, Anna, the virtual Ikea assistant, can now give her advice to every English speaker. more

Betty, municipal assistant of Frederiksberg City, Denmark

Dec 14, 2007
The new virtual assistant of the city of Frederiksberg is the first Citizen Assistant developed for Denmark. more

A Virtual Agent for the second largest French mobile phone company

Oct 07, 2007
Starting this month, SFR, Vodafone partner in France, offers its customers the service of an Artificial Solutions virtual agent. more

Interactive Chat Assistant at Nokia online

Aug 01, 2007
Artificial Solutions, together with Frost and Studbaker, has helped Nokia with their new campaign for the new Nokia Nseries (mobile phones). more

Sara at Tele2 online

Jul 25, 2007
Tele2 is Europe's leading telecommunication operator and delivers products and services within mobile communication, internet, computing, cable-TV etc. To help out with their customer service, the Interactive Chat Assistant Sara now helps customers online. more

Chinese, Czech, Hungarian and Russian Annas online

Jul 05, 2007
With the online launch of Anna on the local country pages of IKEA's Chinese, Czech, Hungarian, Russian and Slovak website, Artificial Solutions celebrates the very first Interactive Chat Assistant to speak Chinese, Czech, Hungarian, Russian and Slovak. more

Ida at the Norwegian Public Roads Administration

Jun 29, 2007
Ida is the Interactive Chat Assistant of the Norwegian Public Roads Administration and answers questions about road-tax, safety in car, import-taxes on cars and lots of other questions about cars, motorbikes, snow scooters, etc. more

The London Office of Artificial Solutions is launched

Jun 16, 2007
Artificial Solutions announced the appointment of Conrad Hoe to head up the new UK sales organization. more

Sylvana at RATP launched

Jun 09, 2007
RATP is a public transport company in Paris and for their Intranet site we have developed an Interactive Chat Assistant called Sylvana. more

Ebba at Skandia launched

May 15, 2007
Skandia is one of the world's leading independent providers of quality solutions for long-term savings. more

Sara at 1881 launched

Apr 06, 2007
Interactive Chat Assistant Sara helps users to find addresses, telephone numbers, restaurants, hotels and more at 1881, one of Norway´s biggest "yellow pages"-services. more

Portuguese and Finnish Anna at your service

Mar 28, 2007
Interactive Chat Assistant Anna continues the worldwide success of the IKEA Interactive Chat Assistant family at the national Portuguese and the national Finnish site as well as at IKEA Australia. more

Meet Miss Suzuki at NTT East

Mar 10, 2007
Interactive Chat Assistant Miss Suzuki is working for NTT East, one of the major telecom companies in Japan. more

Full CSO suite at the Slovenian Tax Authority

Feb 01, 2007
This Slovenian project is the first Artificial Solutions project which includes all our solutions. more

Patrik at Mitbygge online

Jan 20, 2007
Interactive Chat Assistant Patrik answers questions of consumers that are about to build a house and gives information about the building process and contacts with involved authorities. more

Luzie at DAAD launched

Dec 04, 2006
Interactive Chat Assistant Luzie guides visitors through the German website of the German Academic Exchange Service (DAAD) and answers general questions posed by potential German students and scientists who would like to begin or continue their academic career outside of Germany. more

Welcome at Airbus

Nov 28, 2006
In a consortium led by the German sd&m AG - a company of Capgemini, Artificial Solutions delivered the Interactive Dialogue Application for the next generation Cabin Crew and Passenger Information System. more

Emma at La Redoute launched

Nov 23, 2006
On the web page of France's No 1 Fashion Collection - La Redoute - users can seek help from the Interactive Assistant Emma when they are looking for beds, mattresses, bed sets and accessories from the online shop. more

Eva at SAS launched

Sep 15, 2006
One of the leading airline companies in Scandinavia- Scandinavian Airlines - uses the Interactive Chat Assistant Eva on their Swedish website to help customers with information about flights, check-in, payments and general navigation on the webpage. more

Polish Anna at your service

Aug 19, 2006
Interactive Chat assistant Anna continues the worldwide success of the IKEA Interactive Chat Assistant family at the national Polish site. more

SOphiA the BASF Intranet guide

Aug 11, 2006
SOphiA is an Intranet Interactive Chat Assistant used internally by BASF for its worldwide operations. more

Japanese Anna at your service

Jul 15, 2006
Artificial Solutions expanded the lingual diversity of the IKEA Interactive Chat Assistants family once again with the launch of the first Japanese speaking Anna at IKEA's Japanese website. more

Austrian Anna at your service

Jun 19, 2006
Interactive assistant Anna continues the worldwide success of the IKEA Interactive Chat Assistant family at the national Austrian site. more

NTRsupport is the fastest remote support solution

Jun 04, 2006
According to conclusions from a recent IDC study on the global market for remote support solutions, NTRsupport is the fastest remote support solution available today. more

IKEA´s Anna in Switzerland and Italy launched

Apr 06, 2006
IKEA Italy now has its own Interactive Chat Assistant Anna who knows everything about the IKEA products and their availability. Anna at IKEA Switzerland even talks in three languages. more

Cooperation with Airbus

Apr 02, 2006
Artificial Solutions takes part in a European Research Project on "Wearable Computing" for aircraft maintenance. more

Athletics Championships with Interactive Assistant

Mar 16, 2006
Allwin is the mascot of the 19th European Athletics Championships in 2006 - a curiously jolly and very plucky Crane! more

Yvonne the Intranet guide

Mar 03, 2006
Interactive Chat Assistant Yvonne guides B. Braun employees around the BKC. B. Braun Melsungen AG supplies. more

Emma at Vodafone Sweden ready to help

Feb 20, 2006
Emma is Telenor's (ex Vodafone) new Interactive Chat Assistant with the task of launching that company's customer service channel, a service available to Telenor Mobile customers 365/24/7 at www.telenor.se. more

DAAD launches InKoForm

Jan 26, 2006
Questions by international students via the contact formula at the English site are no longer directly referred to the DAAD employees, but compared first with Interactive Chat Assistant Dany's knowledge base. more