Regardless of whether the wearable technology is a pair of headphones, a watch or even smart clothing, it needs not just a simple interface such as voice or gesture for users to embrace it, but an understanding of the person using it too. Personalisation, such as anticipating a user’s need based on past behaviour or their location, will be critical in the uptake of wearable tech.
Delivering this takes more than just simple voice recognition, it requires amongst other things memory, true machine learning and the ability to analyse natural language data in near real-time. But that’s not all. With analysts stating the $30 smartwatch is just around the corner, the technology needs to be relatively inexpensive too.
Teneo is revolutionary because it automates the complex parts of developing natural language applications. This puts the business user in control and eliminates the need for expensive computational linguists, while enabling faster development cycles.
Artificial intelligence is transforming traditional customer engagement models. Intelligent virtual agents, chatbots, apps and more are being used across enterprises to streamline and improve services. Whether they are working on a service helpdesk, assisting sales in reaching their targets or providing detailed insight to product marketing, their contribution is already being seen as critical to a successful workforce.