Create an NLI experience that goes beyond simple speech commands to one that allows your customer to hold intelligent natural language conversations with a whole range of connected devices. With NLI your customers can request the same action in hundreds of different ways making the whole customer experience intuitive and helping differentiate your business.
The smartphone has revolutionized the way we think about computers. In fact, we don’t think about them at all. We expect the phone in our pocket to do many things, providing us with access to a whole range of tools to improve our lifestyle and our performance at work.
The downside for business is a loss of physical interaction that is so important for building up customer experience, loyalty and sales. Teneo puts you back in touch with you customer by providing a unique experience for your customers and you with an unprecedented level of to unfiltered, customer generated data.
Whilst voice recognition technology is changing how we input our requests with devices and software, it is NLI that gives devices the brains. NLI picks up the deficit in speech recognition by utilizing powerful linguistic libraries and applying advanced reasoning rules, including context and dialogue history, to add intelligence to a conversation.
Artificial intelligence is transforming traditional customer engagement models. Intelligent virtual agents, chatbots, apps and more are being used across enterprises to streamline and improve services. Whether they are working on a service helpdesk, assisting sales in reaching their targets or providing detailed insight to product marketing, their contribution is already being seen as critical to a successful workforce.