Whether working on the helpdesk, assisting sales reach their targets or providing detailed insight to product marketing, digital employees are poised to take over the business world.
Typically deployed as a virtual assistant, Artificial Solutions' digital employees think and interact just like a human. Intelligent and dynamic, a Teneo Virtual Assistant even has a personality! It will answer questions, resolve issues, help find information, process transactions, cross-sell complementary products and services and so much more.
Our Digital Employees help you dramatically improve the levels of customer service, enable enterprise users to be more productive and provide you with valuable business insight, whilst significantly lowering costs.
Intuitive, helpful and expert, our intelligent virtual assistants can dynamically interpret, understand and respond to online customer requests for help or information. Instead of having to navigate to pages buried deep in complex website structures or searching endless FAQ lists, customers can explain what they want in simple, natural language terms and get an expert answer, every time.
With first-time resolution rates of over 90% and above, your customers will love your web-based assistant and return to them any time they have a question. Perfect for troubleshooting common problems, helping with account administration and providing general advice, your virtual assistant will enhance your customers’ experience online. And you’ll appreciate the typical inbound telephone call reduction – often exceeding 30% call deflection to automated channels – which not only relieves pressure on an overstretched call center, it offers significant cost savings too.
Your digital sales assistant knows everything about your business. What you have in stock, the day’s special offers, recommendations for complementary products, but best of all it even knows what your customer likes too. Using information such as past purchases, web navigation pattern and the conversation they’ve engaged your customer in, your digital sales assistant knows how to maximize the potential of every sales transaction.
Your digital sales assistants will ensure the shopping process and experience is as smooth as possible, minimizing drop-outs and raising your customer’s experience while increasing loyalty. It can instantly answer any queries your customer may have from how to shop, payment processes and delivery timescales and even offer special deals to tempt customers to purchase there and then. In addition, detailed analytics allows you to understand what your customers are looking for, how to improve information on the website and other business insights such as product purchasing trends. Ultimately increasing sales, and your bottom line.
Employees using their digital counterpart can find the answer faster than other colleagues, see an increase first call resolution rates and lower average call waiting times.
Used internally on an intranet, virtual assistants can improve the productivity of the call centre itself by taking advantage of the speed in which the virtual assistant can provide an answer to a query. In addition, particularly in organizations with a high staff turnover, it can act as a support to in-house training, ensuring even the newest recruit can answer correctly.
Teneo helps organizations overcome the challenge of responding to vast numbers of social feeds in an intelligent, informed manner. By searching through aggregated social media content for keywords, our NLI technology can understand the sentiment and context behind the comment and respond appropriately, for example providing a personalized reply, a link to a website or a telephone number.
Obviously no one wants to turn a drama into a crisis, so Teneo can be tailored to ensure only the right messages are sent out, with others being added to a review list for authorization.
Information is the life blood of any company. From customer queries to purchasing insight, there is rarely an aspect of an organization that cannot be transformed by high quality data delivered at precisely the right moment.
Teneo enables you to easily manage the number of ways customers can interface with organizations such as speech, typing, touch and even gesture, over different types of service channels from telephone to social media. Through intelligent NLI analysis of all of your conversations you can discover enormous business insight in seconds.
Do you want to learn more about our solutions?
Consumer appetite for speech-enabled natural language interfaces is becoming an essential and expected element of the user interface for any smart device.
Whether working on the helpdesk, assisting sales reach their targets or providing detailed insight to product marketing, digital employees are poised to take over the business.
Teneo is an ultra-rapid NLI development and analytics platform that allows non-technical users to create sophisticated natural language applications.