Maximizing your business intelligence can have a positive effect on your bottom line, but data sets are often so large and generic that it’s hard to spot the smaller trends that potentially could give the greatest return.
By enabling your customers to interact with you using natural language you have also created a knowledge base that doesn’t just provide an overview but an in-depth assessment of your products or service using their own words.
Through lightning-fast analysis of the conversations your customers are having through the NLI engine, you can discover not just why they purchased, but what features might be missing and even solve potential problem before they have a chance to take hold.
The ability to drill down into conversations shows not just that “returns are up”, but that the main complaint is “wrong color in the box”. Armed with minute detail about what your customers are thinking can empower all areas of the business to be more productive.
Whether it’s a marketing campaign to coincide with the time you receive the most enquiries about a product or the aspect of a product that most appeals to a specific target sector, the information gleaned from customer conversations can deliver actionable customer intelligence.
Our NLI technology can also take existing legacy knowledge base information and use it to provide additional information. As well as delivering yet further insight, it’s ideal for setting up new lines of responses in areas your virtual assistant may not have covered before.
With Artificial Solutions’ Teneo Insight you can discover exactly what your customers are thinking when they make an enquiry or purchase enabling, providing powerful research into your products and services.
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