Our Services

Over the last 10 years, Artificial Solutions has worked on numerous NLI based projects for clients globally. This experience has helped us build a portfolio of services designed to help you get the most out of your NLI solution.

Our Services
 
We appreciate that every client is different and therefore offer a range of service options that fall into three main categories: fully managed service, client’s in-house development, or a hybrid model.
Whilst every project is different and we are happy to tailor our services to meet your specific requirements, our clients usually take one or more of the services detailed below:

Based on a decade of experience we have worked with clients to design our own tailored methodology for implementing and maintaining Teneo: we call it PRISM. This PRISM methodology is applied to any implementation and across any NLI application. Experienced Project Managers in our Professional Services team will work with you on the implementation and any on-going maintenance that you require once the Teneo solution has gone live.

PRISM is an easily defined 5-stage process

An agile, iterative program with the aim of efficiency and your needs at its core;

  1. Plan & Design: It all starts with planning and identifying the business objectives that you want to achieve. We will work alongside you in this scoping phase to identify your key goals and a high level implementation framework.
  2. Rounds of Chapter Build: Implementation is broken down into a sequence of chapters that individually define the progressive stages of the entire process. Each chapter is defined, built, tested and amended according to your feedback.
  3. Interface and Graphics: Your project’s graphics will be designed and delivered according to specification.
  4. Systems and Integration: Full systems integration and QA testing is undertaken to ensure optimal performance.
  5. Manage Deployment and Optimize: Go live and post-launch optimization phase, which is supported with intensive maintenance.
We believe this approach offers:
  • Flexible, agile and reactive best practice for implementing Teneo technology.
  • Reduced uncertainty due to increased early exposure to deliverables.
  • Increased customer involvement and ownership.
  • Reduced need for heavy documentation (and hence cost).
  • Efficiency gains due to customer alignment & expertise.
  • Reduced time to benefit.
  • Reduced lead time.
  • Focused approach which reduces overall cost.
  • Transparency and visibility to our clients on the internal process.
We firmly believe that sound project management is essential for our clients to derive all the competitive advantages that Teneo delivers.

Having completed many hundreds of implementations, our Professional Services team is uniquely qualified to deploy NLI (Natural Language Interaction) solutions that deliver intelligent, sophisticated natural language applications. Our Project Managers use best practice to deliver outstanding results, applying the five Project Management Institute processes essential to every project – Initiating, Planning, Executing, Controlling and Closing.

Project management aligns Teneo functionality with your requirements, to ensure ongoing sucess. Our service manages all the phases of the implementation, as follows:

  • Planning to review the overall project strategy including the schedule, cost, risks and scope.
  • Definition of requirements to meet business goals.
  • Design, build, deployment and optimizations to generate the intelligence of the Teneo Interaction Engine.
  • Maintenance to ensure the knowledge base and the NLI interface evolves to meet changing product requirements in accordance with industry and technical advancement.

User Interface

Our graphic design services can be used to create a unique UI for your personal assistant. As with all elements of the implementation we work closely with you to create and design an interface that is on-brand.

Alternatively, we fully recognize that the UI is one of the most important elements of your brand and we can work with your own UI designers to jointly create a solution that truly differentiates your solutions. UI options range from non-graphical pop up window to animated avatars – our specialists will provide advice and input to ensure the finished is completely in-line with your brand and user expectations.

Teneo enables your customers to have continuous interactions and dialogs with your NLI application so it’s vital that the hosting system is robust and reliable enough to give you maximum availability. You have the choice of either taking responsibility of the hosting yourself or we can provide this service.

Our dedicated hosting service already provides robust hosting services to some of the largest NLI implementations globally and ensures it delivers the infrastructure security and application service integrity necessary for large scale natural language implementations.

Training is vital to help your team understand how Teneo functionality can and should be applied to all aspects of your business. Artificial Solutions’ Education and Training department develops training courses that help users from different backgrounds and organizations to make the most of Teneo. Details of the various courses, course dates and venues are presented below.

Training Courses

  • Teneo Fundamentals

    Description

    The purpose of this training is to get customers comfortable with the Teneo platform to a level where they can confidently manage the body of knowledge that their NLI solution draws upon to converse with customers. The course covers the full cycle of content creation, delivery and optimization. This is the basic course to book for anyone who will be actively involved in the building and maintenance of a range of NLI solutions such as intelligent Digital Employees.

    This is very much a hands-on training. Concepts are presented and discussed, and then immediately put into practice in exercises of increasing complexity

    Course Content

    Topics covered in the course are:

    • Introducing Teneo Studio
    • Getting started with flows
    • Getting started with Language Objects and Language Libraries
    • Multi-step flows
    • Metadata
    • Publishing a solution
    • Getting started with Insight
    • Solution delivery
    • Knowledge Optimization
    • Troubleshooting

    Audience

    This course is aimed at anyone who wants to start managing the Knowledge Base that the Virtual Assistant uses when she converses with her visitors. The ideal candidate has a feeling for language and knows what kind of questions her website visitors might ask.

    The first day of this course would be very suitable for project managers and other people who want to know about Teneo Studio, but who will not be actively working with it.

    Prior Knowledge

    No specific prior knowledge is required.

    Duration

    The course “Teneo Fundamentals” takes 2 days.

  • Teneo Advanced

    Course Description

    This course is typically booked immediately after the Teneo Fundamentals training. It covers the more advanced aspects of the Teneo platform. The training is particularly suitable for the more technical delegates who just finished the Teneo Fundamentals training and want to know more.

    Course Content

    Topics covered in the course are:

    • Setting up a knowledge base
    • Building complex flows
      • Listener
      • Skip conditions
    • Using script nodes
    • Working with structured data: the answer table
    • Linking flows
    • Keeping the context
    • Pro-active flows

    Audience

    This course is aimed at anyone who will be building more complex flow into the knowledge base used by the virtual assistant. The ideal candidate has a logical and analytical mind. Having a bit of a technical background or some experience with programming would be helpful.

    Prior Knowledge

    Candidates for this course have completed the training “Teneo Fundamentals”.

    Duration

    The course “Teneo Advanced” takes 1 day.

  • Teneo for Partners

    Course Description

    The partner training is aimed at partners who want to start working with the Teneo platform to be able implement it for their own customers. The initial three days of the training cover the full cycle of content creation, delivery and optimization. The fourth day is dedicated to partner specific topics, Teneo Insight and the Dynamic Interface.

    This is very much a hands-on training. Concepts are presented and discussed, and then immediately put into practice in exercises of increasing complexity.

    Course Content

    Topics covered in this course are:

    • Introducing the Teneo platform
    • Getting started with flows
    • Getting started with Language Objects and Language Libraries
    • Complex flows
      • Adding memory: using listeners and variables
      • Conditional logic: skipping questions
    • Metadata
    • Preparing your solution for Teneo Insight
    • Workflow
    • Solution publication cycle
    • Working with Insight
    • Optimizing a solution
    • Masters and Branched Solutions
    • Localization of content in multi-language projects
    • Agile project implementation methodology
    • Dynamic Interface

    Audience

    This course is aimed at partners who want to start using the Teneo platform for their customers. The first day of this course would be very suitable for project managers and other people who want to know about Teneo Studio, but who will not be actively working with it.

    Prior Knowledge

    No specific knowledge required but some prior exposure to programming concept would be an advantage.

    Duration

    The course “Teneo for Partners” takes 4 days

  • Working with Groovy in Teneo Studio

    Course Description

    Sometimes the flows of your solution require functionality that is not available out of the box. The Teneo platform allows you to add your own functionality written in Groovy (or Java). You can do so in script nodes used by individual flows, in scripts that you add to the solution, and even in your own classes that are loaded automatically when the solution is loaded.

    Course Content

    Topics covered in this course are:

    • Groovy – an introduction to the language
    • Groovy in Teneo Studio
    • Scopes of scripts and variables
    • Using time in flows
    • Integrating a web service
    • Binding
    • Teneo Engine API
    • Advanced pro-active flows
    • Global scripts
    • Adding classes to the solution load script

    Audience

    The candidates for this course want to add programmatic functionality to the Teneo knowledge base used by the virtual assistant. They have some programming experience, preferably in an object oriented language.

    Prior Knowledge

    The candidates for this course have completed the Teneo Fundamentals and the Teneo Advanced course. Partner candidates who have completed the course “Teneo for Partners” are welcome as well.

    Duration

    The course “Working with Groovy in Teneo Studio” takes 2 days.

  • Getting started with Teneo Insight

    Course Description

    Teneo Insight is part of the Teneo Analytics suite (a key component of the Teneo platform) that opens up conversational log files from NLI solutions for more detailed analysis. Teneo Insight allows you to improve the knowledge base by analyzing what went wrong in the dialogues. In addition, it can give you valuable insights about the characteristics and conversational behavior of your website visitors.

    On request, this training can be delivered on the client’s data set. It is available as a classroom training or as a web based session.

    Course Content

    Topics covered in this course are:

    • Why use Teneo Insight?
    • Insight concepts
    • How many dialogues?
    • Most popular topics
    • Analyzing a flow
    • Analyzing the Safety Net
    • Analyzing feedback
    • Advanced pro-active flows
    • How well do answersmatch user inputs?

    Audience

    Candidates may have different reasons to attend this course. Business users might want to know more about their website visitors and the conversations they have with the virtual assistant. Studio operators want to learn Insight because they want to improve the knowledge based used by the virtual assistant.

    Prior Knowledge

    This course can be delivered to users with no prior knowledge of the Teneo platform or to Studio operators who have completed the Teneo Fundamentals course. It is not a good idea to mix these different types of users into one group.

    Duration

    The course “Getting started with Teneo Insight” takes one day. It can also be delivered as 2 webinar sessions of about 4 hours each.

Location

We deliver regular training at our own offices in Sweden, United Kingdom, the Netherlands, Spain and the US. However, if you prefer a tailored training program, we can also deliver private training at your premises.

Find Out More

If you want to know more about the training program or sign up for a course please send an email to training@artificial-solutions.com.

Do you want to learn more about our company?

Let’s Talk!

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Our Company

Established in 2001, Artificial Solutions is the leading specialist in Natural Language Interaction (NLI).

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News & Events

Learn more and stay informed regarding the latest news and events that Artificial Solutions is attending.

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Partners

The Teneo Partner Program enables you to add our award-winning NLI technology to your own product portfolio.

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Investors

Artificial Solutions is owned by its founders, the private equity fund Scope Growth II and a number of private investors.

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Careers

We are looking for talented people who can bring continued success to our company and our clients.

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