Features of Teneo
Teneo simplifies and automates the previously complex processes of building natural language capabilities. It allows business users and developers to collaborate on creating sophisticated natural language applications in record time. No hidden code, no external agencies reliance.
One Platform for All Natural Language Interactions
Teneo is unique because it enables enterprises to interact with their customers with one voice regardless of which topic the customer is interested in or which device they have chosen as their gateway to the organization.
Other natural language development products claim to be platforms, but are in fact a series of disconnected artifacts. Teneo is the only platform built from the ground up ensuring that every aspect works seamlessly from development and maintenance, to intelligent understanding and sophisticated analytics to help grow your business.
Completely scalable, Teneo allows you to holistically interact with your customers through whatever device or channel your customer chooses.
Unique Technology That Puts You in Control
Designed with user-friendliness in mind, Teneo is the most advanced automated natural language development platform available. By removing the reliance on specialist skills such as computational linguistics, Teneo puts the business user in control making it faster to develop projects and maintain visibility at all times.
It also moves the management and updating of natural language applications from the IT department to the marketing, operations and customer services teams that need to update and change content at a moment’s notice.
By reducing the cost of managing natural language applications, Teneo Studio demonstrably reduces TCO, leading to a much quicker Return on Investment.
Own the Natural Language Data
Owning and understanding the conversations you have with your customers data offers a unique opportunity to enterprises.
Teneo enables you to capture, interpret and use the natural language data of every interaction of every customer through every channel to deliver the ultimate customer experience today and in the future.
From creating additional revenue streams to protecting brand image across diverse cultural and linguistic barriers, Teneo ensures the most desirable of corporate goals; consistency across all interactions.
Ongoing Personalization of NLI Applications
Teneo’s real-time gathering of knowledge and insight into what your customer is thinking can be used for implicit personalization and in the near future true automated machine learning, to deliver ever-increasing levels of personalization.
Implicit personalization enables NLI applications to learn about a user’s likes and dislikes through conversations in order to ensure greater accuracy in the responses it provides.
Cross Platform, Device and Language
Teneo is the only NLI platform that is able to continue interacting with users as they switch between platforms, devices and languages.
Teneo remembers the context of a conversation and can continue without the user needing to repeat information as they switch devices during the day from mobile, to tablet, to laptop, regardless of the operating system used.
Teneo allows you to differentiate yourself in a crowded marketplace by providing exceptional customer experience, while reinforcing a positive brand image.
This can be further enhanced through the use of personality and small-talk in your natural language applications that reflects the ethos of your company.