digital employee

Artificial Solutions Discusses the Varied Life of an Intelligent Chatbot

Artificial Solutions the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that Andy Peart will be presenting at the Chatbot and Digital Assistant Conference in Stockholm on the 14 February 2017. Discussing The varied life of an intelligent, capable and humanlike chatbot, Andy looks at […]

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Digital Employee

How to Interview a Digital Employee

Implementing a Digital Employee has reduced inbound calls and emails to contact centres by up to 40% for Artificial Solutions’ customers, but what are the essential questions you need to ask when employing your hardest working employee? You can’t check out their high school grades, but you can ask if they can demonstrate intelligence through […]

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Digital assistants will lead to a new kind of optimization

Forbes: Digital assistants will lead to a new kind of optimization

Jayson DeMers raised an interesting point when he listed Digital assistants will lead to a new kind of optimization at number four in the Top 7 Online Marketing Trends That Will Dominate 2016. Jayson argues that marketers will have to make sure your business information is accessible for use by the likes of Siri and […]

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Servicing the Millennial Generation

Servicing the Millennial Generation

It would be easy to think that longer call centre opening hours will solve some of your customer service issues, but you might be surprised to learn that there is one group of customers that won’t appreciate the gesture. Micah Solomon raised an interesting point on his Forbes blog recently, millennials don’t want more of […]

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Intelligence Isn’t Just for Digital Employees

Yesterday we announced a global partnership to integrate components of the Teneo platform into Mphasis’ Customer Experience Management (CEM) solutions. The IT services provider sees natural language as a key technology for the future as the market for intelligent virtual assistants (IVA) or digital employees comes of age. And they’re not alone. Analysts have been […]

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Eve Exceeds Expectations

Virtual assistants are often treated as just another member of staff by organisations, so it was no surprise when one of Eve’s human colleagues at German energy provider Yello Strom asked her to take up the Ice Bucket Challenge earlier this month.

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The Market for Intelligent Virtual Assistants is Hotting Up!

There’s been a flurry of research published in recent weeks exploring how intelligent Virtual Assistants are increasingly being used to both automate and improve customer service. Indeed, last month Infiniti Research predicted that the global Intelligent Virtual Assistant market will grow at a CAGR of 39.32% over the period 2013-2018. This figure is corroborated in […]

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