brands must drive their own digital customer engagement

Brands must drive their own digital customer engagement

Customer engagement is only possible if you’re talking their language, on the service your customers prefer. Most customers are prepared, in fact very willing, to solve a query themselves online. Whether it’s sales advice or a technical issue, people like the idea of being able to have all the information they need at their fingertips. […]

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Customer Engagement Rises With Natural Language Interaction

Customer Engagement Rises With Natural Language Interaction

Customer engagement isn’t just about providing great customer service through intelligent conversations. Delivering value beyond a sale or subscription sign-up through proactive interaction and personalization are important factors too. In our latest series on customer engagement we take a look at how businesses from three very different industries are using natural language to increase customer […]

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teneo enables diy analytics for the voice of the customer

Teneo enables DIY analytics for the voice of the customer

Business professionals are turning to DIY analytics in order to gain faster insight into data, but without the inclusion of free format text, most users are missing out on the most valuable part. Gartner’s IT glossary defines the term ‘self-service analytics’ as business intelligence where ‘line-of-business professionals are enabled and encouraged to perform queries and […]

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Understanding What Voice Means For Your Business

Understanding What Voice Means For Your Business

One of the standout articles from Mobile World Congress was Simon Gwynn’s comment in Campaign, with the opening line of the acceleration of technology (is) beyond the point at which humans can understand and exploit it. I think it sums up the position for many marketing executives today. Everyone keeps on telling you that you […]

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how-to-use-the-voice-of-the-customer-to-build-customer-engagement

How To Use The “Voice Of The Customer” To Build Customer Engagement

To build customer engagement in today’s connected world first requires a deeper understanding of exactly what customers are looking for. Some businesses use focus groups, others turn to research surveys or buy in demographic data, but savvy enterprises are turning to conversational applications to make the difference. When people communicate in a natural, conversational way, […]

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Customer Engagement with AI

Transforming Customer Engagement with AI Driven Conversations

Customer engagement is a continuing struggle for many organizations.  To drive efficiencies, organizations are increasingly turning to automated channels, but too often they are faceless environments that don’t connect with the customer. Many companies have implemented mobile apps, simple virtual assistants and chatbots in an attempt to resolve pain points, but these are frequently nothing […]

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Artificial Solutions to Speak at Forum Banca

Artificial Solutions™, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that Morgana Caldarini, Country Manager for Italy, will be advising attendees of Forum Banca how natural language can be used to significantly enhance the user experience. Organized by the International Institute of Research, Forum […]

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