Artificial Solutions Positioned In TheVisionary Quadrant Of Leading Analyst Firm’s Magic Quadrant For CRM Web Customer Service

Showing a change in drivers for optimizing web customer service the report notes, "An interesting observation between the 2010 and 2011 Magic Quadrant research is that buying behavior today favors the deployment of new channels to reach new customers than that of cost saving, which was the primary decision making driver in 2010."

Companies Lose Out To Competitors Because Of Online Inadequacies

Over complicated call management systems, emails that take an age to get a response and a desire for immediate information is driving consumers online to find the answer to their queries - and to a competitor's website if they can't. These are some of the findings of an independent survey carried out on behalf of Artificial Solutions.

Artificial Solutions included in Gartner’s “Magic Quadrant”

For the very first time Artificial Solution is included in the Gartner Group's "Magic Quadrant" for suppliers of E-service Suites. This is something to be very proud of as we are ranked as the fourth best company in the world for "completeness of vision" - ahead of companies such as Oracle, SAP, Kana and Avaya.