Intelligent Personal Assistants will be the Most Disruptive in the History of IT

In its trends for 2014, Gartner identifies the strategic technology that it believes will impact the most on enterprises over the next three years. Amongst the introduction of the Internet of Everything, they predict that mobile apps will grow at the expense of applications. But perhaps most telling is that Gartner says that the smart machine era, in which it includes contextually aware, intelligent personal assistants and smart advisors, “will be the most disruptive in the history of IT”.

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Artificial Solutions Positioned In TheVisionary Quadrant Of Leading Analyst Firm’s Magic Quadrant For CRM Web Customer Service

Showing a change in drivers for optimizing web customer service the report notes, "An interesting observation between the 2010 and 2011 Magic Quadrant research is that buying behavior today favors the deployment of new channels to reach new customers than that of cost saving, which was the primary decision making driver in 2010."

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Companies Lose Out To Competitors Because Of Online Inadequacies

Over complicated call management systems, emails that take an age to get a response and a desire for immediate information is driving consumers online to find the answer to their queries - and to a competitor's website if they can't. These are some of the findings of an independent survey carried out on behalf of Artificial Solutions.

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